Avaya 3.0.0 manual Using Voice Mail, Key Function

Using Voice Mail

Using Voice Mail

Use the voicemail to view a the list of messages, and play, copy, or delete messages. You can save caller records to your Personal directory or to a Speed Dial button.

The following table shows the options that a caller can select while leaving a message. Each key on the caller’s dialpad performs a different function.

Key Function

1Save the message and end the call.

2Listen to the message.

3Erase and re-record the message.

4Add information to the recorded message.

*Exit without leaving a message.

#Pause during recording and play voicemail prompts.

The voicemail on a Quick Edition IP telephone can store a maximum of 30 voicemail messages or 20 minutes of messages. When your voicemail inbox is full, callers hear a message indicating that voicemail storage is full and no more messages can be saved. To recover storage space, delete some of the existing recordings.

When an individual’s telephone is not connected to the network, two other telephones on the network provide backup services and record any new voicemail for that telephone. When the telephone is reconnected, it retrieves any voicemail that is associated with its extension. The two backup telephones can each store up to five minutes of voicemail for the primary user.

For example, if you have 17 minutes of voicemail stored on your telephone and you disconnect the telephone, an additional 10 minutes of voicemail may be collected by two other telephones. When you reconnect your telephone, some of the new voicemail messages may stay on the backup telephones until you delete some of the 17 minutes of voicemail from your own telephone. You can listen to voicemail saved on backup telephones as if the messages were stored on your own telephone—the system handles play back of these messages automatically.

If you want to retrieve and/or play voicemail when you are off-site or at another extension, call your telephone extension, and when voicemail answers the call, press the * key during the greeting. You will be prompted for your password before you can access voicemail options.

Tip:

You can arrange to have a voicemail message sent to you as an e-mail attachment. For more information, see “Supporting Email Notification of Voicemail” in the Avaya one-X Quick Edition System Administration Guide.

Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006 21