Call LOG Application | Avaya 4622SW IP instruction

Troubleshooting 4622SW Applications

Problem/Symptom	Suggested Resolution (continued)

CALL LOG APPLICATION:

You cannot dial out after selecting a Call Log entry.

Check that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list.

Dialing from this application does not go through.

The Call Log is empty.

WEB ACCESS APPLICATION: Pressing the Web softkey does not display a Web site.

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.

Check the Options screen to ensure that the Call Log is not Disabled. Many events can clear the Call Log, including power failures, restarting the telephone after logging off, etc.

Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems.

Dialing from this application	Your administrator must administer settings for
does not go through.	the Enhanced Dialing feature beyond the
	defaults.
You cannot add an entry to the	You have 108 Speed Dial entries, the maximum
Speed Dial list.	allowed. You must delete at least one entry
	before adding a new entry.
OPTIONS:

No Options other than “View IP Settings” display.

Your administrator has turned off all user-settable options.

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Issue 4 November 2006 81

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Avaya 4622SW IP manual Call LOG Application

Contents

4622SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index About This Guide Issue DateOverview Intended Audience Document Organization How to Use This Document Related Documentation Symbolic ConventionsConventions Used Typographic Conventions 10 4622SW IP Telephone User Guide Introducing Your 4622SW IP Telephone Introduction4622SW IP Telephone 4622SW IP Telephone Indicator 4622SW IP Telephone Button/Feature Descriptions CalloutNumber Name Description Lamp Pad Hold Red button used to place a call on hold About the Feature Key Expansion Unit EU24BL Navigating Application ScreensLeft and Page Right buttons Feature is on/active White 4622SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4622SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4622SW Functionality Page Using Your 4622SW IP Telephone Call AppearancesMaking Calls Automatic Dialing Manual Dialing Redialing the last number called Redialing using a list of the last six numbers calledLast number dialed is automatically redialed Call Log entry is created for this call Number of the selected person dials automatically Or Page LeftSelected Call Log displays Associated Call Detail screen displays Calling a party from the Web Access application Call Handling Features Receiving CallsConference Mute HoldIcon on the current line changes to the Soft Hold icon Call is now active Speaker Using the Speaker with any feature Turning the Speaker off during a call Transfer Retrieving a Voice Mail Message Logging Off the PhoneLogging Password entry Page Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label Information Prompt Select label to delete displays Deleting a Speed Dial Button LabelIf you want to Then About the Call Log Using the Call Log Application If you want to Then Viewing a Call LogOutgoing Calls Main screen displays Answered Calls Main screen displays Adding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displays Deleting All Entries from a Call Log Disabling the Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web Pages Any characters entered are removed Entering Text on Web Pages Entering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4622SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main Menus Setting the Redial Option This is the default settingApplication Options Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? Option Setting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting the Call Appearance Width Setting Visual AlertingEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing Options Status Screen Viewing Options Viewing Quality of Service QoS StatusViewing IP Address Status View Status Main Screen displays Changing the Display Contrast Viewing Interface StatusViewing Miscellaneous Status If administered, the Audio Status screen displays Viewing the Network Audio QualityLogging Off the 4622SW IP Telephone Backup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup Option Verifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File 66 4622SW IP Telephone User Guide Select User Name Select Directory Path Feature Button Labeling Feature Button Relabeling screen displays. Proceed to Step Then Select Relabel feature buttonsSelect View default labels Select Restore default labels Feature Button Labeling screen re-displays Changing a Phone/PC Ethernet InterfaceSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and Handsets Handsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Interpreting Ringer Tones Telephone Management Troubleshooting Feedback Tones Meaning Ringing Incoming Tones Meaning Testing the Telephones Lights and Display Testing Your PhoneInterpreting Display Icons Icon Meaning Problem/Symptom Suggested Solution Basic Troubleshooting Chart Problems Problem/Symptom Suggested Resolution Troubleshooting 4622SW Applications Call LOG Application Resetting Your Phone Resetting and Power Cycling the IP Telephone Power Cycling the Phone Page Numerical Index 86 4622SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 88 4622SW IP Telephone User Guide