Basic Troubleshooting Chart | Avaya 4622SW IP specs

Telephone Management and Troubleshooting

Basic Troubleshooting Chart

Problem/Symptom	Suggested Solution

Phone does not activate after connecting it the first time.

Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately starts downloading its operational software, its IP Address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a power interruption.

Phone worked earlier but does not currently appear to work.

Allow a few minutes for re-initialization after unplugging, powering down the phone, server problems, or other power interruption causes.

Contact your System Administrator.

Speaker does not	Ask your System Administrator if your Speaker was disabled.
operate.

Phone does not ring.	Use the Up/Down Volume keys to set your ringer volume to a
	higher level.
	From another phone, place a call to your extension to test this
	suggested solution.

Display shows an error/	Most messages involve server/phone interaction.
informational message.	If you are on a call and the display suddenly shows “Discovering...,”
	the network connection between the telephone and the call server
	was interrupted, but your call stayed connected. The telephone
	automatically starts to re-register with the call server, but until
	re-registration succeeds, you do not have access to switch features
	and functionality such as Transfer, or to administered Feature
	buttons.
	If you cannot resolve the problem based on the message received,
	contact your System Administrator for resolution.
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78 4622SW IP Telephone User Guide

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Avaya 4622SW IP manual Basic Troubleshooting Chart, Problem/Symptom Suggested Solution

Contents

4622SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Overview Issue DateAbout This Guide Intended Audience How to Use This Document Document Organization Conventions Used Symbolic ConventionsRelated Documentation Typographic Conventions 10 4622SW IP Telephone User Guide Introducing Your 4622SW IP Telephone Introduction4622SW IP Telephone 4622SW IP Telephone Number Name Description 4622SW IP Telephone Button/Feature Descriptions CalloutIndicator Lamp Hold Red button used to place a call on hold Pad About the Feature Key Expansion Unit EU24BL Navigating Application ScreensLeft and Page Right buttons Feature is on/active White 4622SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4622SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4622SW Functionality Page Using Your 4622SW IP Telephone Call AppearancesMaking Calls Manual Dialing Automatic Dialing Last number dialed is automatically redialed Redialing using a list of the last six numbers calledRedialing the last number called Call Log entry is created for this call Number of the selected person dials automatically Or Page LeftSelected Call Log displays Calling a party from the Web Access application Associated Call Detail screen displays Call Handling Features Receiving CallsConference Icon on the current line changes to the Soft Hold icon HoldMute Call is now active Using the Speaker with any feature Speaker Transfer Turning the Speaker off during a call Retrieving a Voice Mail Message Logging Off the PhoneLogging Password entry Page Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displays If you want to Deleting a Speed Dial Button LabelPrompt Select label to delete displays Then Using the Call Log Application About the Call Log Outgoing Calls Main screen displays Viewing a Call LogIf you want to Then Answered Calls Main screen displays Adding a Call Log Entry to a Speed Dial Button Selected entry’s Detail screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry No deletion occurs and the Call Log’s Main screen displays Prompt Press Delete again to confirm displays Disabling the Call LogDeleting All Entries from a Call Log Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Navigating the Home Page and Other Standard-Size Web Pages Home page displays Entering Text on Web Pages Any characters entered are removed Entering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4622SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displays Setting the Redial Option This is the default settingApplication Options Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? Option Setting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting the Call Appearance Width Setting Visual AlertingEnabling/Disabling the Call Log Personal Ringing Options First Options Main screen displays Viewing IP Address Status Viewing Quality of Service QoS StatusStatus Screen Viewing Options View Status Main Screen displays Changing the Display Contrast Viewing Interface StatusViewing Miscellaneous Status If administered, the Audio Status screen displays Viewing the Network Audio QualityLogging Off the 4622SW IP Telephone Backup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to Enabled Verifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File 66 4622SW IP Telephone User Guide Select Directory Path Select User Name Feature Button Labeling Select View default labels Then Select Relabel feature buttonsFeature Button Relabeling screen displays. Proceed to Step Select Restore default labels Feature Button Labeling screen re-displays Changing a Phone/PC Ethernet InterfaceSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets and Handsets Headsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Telephone Management Troubleshooting Interpreting Ringer Tones Ringing Incoming Tones Meaning Feedback Tones Meaning Interpreting Display Icons Testing Your PhoneTesting the Telephones Lights and Display Icon Meaning Basic Troubleshooting Chart Problem/Symptom Suggested Solution Problems Troubleshooting 4622SW Applications Problem/Symptom Suggested Resolution Call LOG Application Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone Page Index Numerical 86 4622SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 88 4622SW IP Telephone User Guide