Preparing for configuration
Step 2: Assist the configuration
40 Installation of the G350 Media Gateway
December 2003
Step 2: Assist the configuration
The configuration may be done in any of the following ways:
•Remotely: both your telephone and data services are configured by a remote technician.
•On-site: a technician comes to your site and configures both your telephone and data services on-
site.
•Combined: a technician comes to your site to configure your telephone services. A remote
technician configures your data services.
•Off-site: a technician configures the G350 before you bring it to the customer site.
The sections below describe how you will need to assist in each type of configuration.

Assisting a remote configuration

Connect the endpoint devices to the G350 while the supporting technicians perform the configurations.
Keep in contact with the supporting technician to tell the supporting technician which devices you
connect to which ports. The supporting technician will need the devices connected in order to test all the
endpoints.
The remote supporting technician will use your modem connection to access the G350 and perform all
configuration tasks. Note the number of the telephone line to which you connect the modem, so that you
can provide the number to the technician.
Certain software upgrades may need to be done by you on-site using your CD-ROM drive. In the event of
a network disconnection, the supporting technician could ask you to use your laptop to restore the
connection.

Assisting an on-site configuration

Connect the endpoint devices to the G350 while the supporting technician performs the configuration. As
you connect devices to the G350, tell the supporting technician which devices are connected to which
ports. The supporting technician will need the devices connected in order to test all the endpoints.
The on-site supporting technician may use your laptop computer to configure your telephone services.

Assisting a combined remote and on-site

configuration
Connect the endpoint devices to the G350 while the supporting technicians perform the configurations.
As you connect devices to the G350, tell the supporting technicians which devices are connected to which
ports. The supporting technicians will need the devices connected in order to test all the endpoints.
The remote supporting technician will use your modem connection to access the G350 and configure
your data services. Note the telephone number of the line to which you connect the modem, so that you
can provide the number to the technician.
The on-site supporting technician may use your laptop computer to configure your telephone services.