Avocent ACS 6000 Appendix D: Technic al Support

Appendix D: Technic al Support

Our Technical Suppo rt staff is ready to assist y ou with any installation o r operational issues

you encounte r with your Avo cent product. If an i ssue should devel op, follow the steps below

for the fastest possible servi ce.

To resolvean issue:

1. Check the pertinent sect ion of this manual to see if the issue can be resol ved by following

the procedures outlin ed.

2. Visit www.avocen t.com/support and u se one of the foll owing resources:

Search the knowledge base o ruse th e online service request

-or-

Select Technical Suppo rt Contacts to find th e Avocent Technical Suppo rtl ocation

nearest you.

Appendices 63

Contents

Main Page Page Symbols Used TA B L E O F C O N T E N T S Page Page Page Introd uctio n, Navi gatio n and Comma nds Access Options and How to Log Into th e CLI 2Cycl ades ACS6000 Advanced Conso le ServerCommand Reference Guid e The CLI utility can be accessed in the foll owing ways: Configuration Tas ks Performed W ith the CLI CLINavigation Autocompleti on Parameters Command Line Syn tax Page Page CLI Com mand S et Commands Used for the CLI help add delete cd pwd connect sniff share disconnect exit/quit ftp scp set commit revert ls show list_configuration cycle, on, off, lock and unlock passwd opiepasswd wiz Special Multi -session Commands list_shared_session kill_shared_session sendmsg show_databuf and show_appliance_databuf cleandbuf and clean_appliance_databuf CLI Equivalent Ac tions to Web Manag er Checkbox Selection Page Port Ac cess a nd Config uratio n Exam ples View Inform ation About the Cons ole Server and Connected Devices Chapter 3: Port Access a nd Configuration Examples 23 Connect to a De vice Console Connected to a Serial Port Accessing Serial Ports using t s_menu Manage Power f or a Device Connected to an Out let on a PDU Port Configuratio n Examples Page 2. Enter show to view th e configuration o f port 3. Chapter 3: Port Access a nd Configuration Examples 27 Page CLI Ove rview for Adm inistra tors System System/Secur ity 30 Cyclades ACS6000 A dvanced Console Server Command Reference Guide Enter cd security t o navigate to the security level. --:- / cli-> cd system/security System/Date and Time Chapter 4: CLI Overvi ew for Administrators 31 Enter cd system/date_and_time to navigate t o the date_and_time level. --:- / cli-> cd system/date_and_time System/Help and Language System/General System/Boot Configuration System/Information System/Usage Network 34 Cyclades ACS6000 A dvanced Console Server Command Reference Guide 1. Enter cd network to navigate to t he Network level 2. Enter ls to view th e list of availab le options. Network/Settings Network/IPv4 and IPv6 Network/Devices Network/Hosts Page Network/Firewall 38 Cyclades ACS6000 A dvanced Console Server Command Reference Guide Enter cd network/firewall to navig ate to the firewall level. Network/IPSec(VPN) Enter cd network/ipsec(vpn) to navi gate to the ipsec(vpn) level. Network/SNM P Wiz command Ports 40 Cyclades ACS6000 A dvanced Console Server Command Reference Guide Enter cd ports to nav igate to the Ports level. Chapter 4: CLI Overvi ew for Administrators 41 Example of how to set a list of serial p orts 2,5 and 6 w ith the CAS Profile and enable the status: 42 Cyclades ACS6000 A dvanced Console Server Command Reference Guide Auxiliary ports 44 Cyclades ACS6000 A dvanced Console Server Command Reference Guide Pluggable Devices Enter cd pluggable_devices to navi gate to the pluggable_d evices level. Authentication Chapter 4: CLI Overvi ew for Administrators 45 Enter cd authentication to navigat et o the authentication lev el. --:- / cli-> cd authentication Users Syslog Events_and_Logs Chapter 4: CLI Overvi ew for Administrators 47 Enter cd events_and_logs to navig ate to the events_and_log sl evel. --:- / cli-> cd events_and_logs Power Manage ment 48 Cyclades ACS6000 A dvanced Console Server Command Reference Guide The Power Management O ptions are described i n the table below. --:- / cli-> cd power_management/pdus 2. Type rename and press Tab Tab t o expand the parameters. Active Sessions I nformation Page Appendix A: Enablin g Firmware Upgra des When the Boot Image is not in Flash AP P E N D I C E S Page Appendix B: Mig ration CLI 54 Cyclades ACS6000 Advan ced Console Server Command Reference Guide Appendices 55 56 Cyclades ACS6000 Advan ced Console Server Command Reference Guide Appendices 57 Page Appendix C: Su and Sudo Comm ands Configuring sudo Page Page Appendix D: Technic al Support