BRADY printers, excluding thermal printheads which are warranted separately below, are warranted against defects in material or workmanship for six (6) months from the date of original shipment by BRADY USA, INC. This warranty does not cover normal wear and tear and shall be null and void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or in the event any parts are improperly installed or replaced by the user.
Since printhead wear is part of normal operations, the original printhead and replacement printheads are covered by a limited warranty of six (6) months from the date of original shipment by BRADY USA, Inc. To qualify for this warranty, the printer must be returned to the factory or other authorized service center. Although the user is not required to purchase BRADY brand supplies (media and/or ribbons), to the extent it is determined that the use of other supplies (media and/or ribbons) shall have caused any defect in the thermal printhead for which a warranty claim is made, the user shall be responsible for BRADY USA, INC.’s customary charges for labor and materials to repair such defect. To the extent that it is determined that failure to follow the preventive maintenance schedule and procedures listed in the User Guide shall have caused any defect in the thermal printhead for which a warranty claim is made, this limited warranty shall be void.
BRADY USA, INC.’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO F URNISH PARTS AND LABOR FOR THE REPAIR OR RE PLACE MENT OF PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING THE WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a BRADY Return Authorization for the printer, or subassembly(s); (b) ship the printer or subassembly(s), transportation prepaid to the authorized service location; and (c) include with the Product or subassembly(s) a written description of the claimed defect. Unless BRADY USA, INC. authorizes return of the entire Product, the user shall return only the subassembly(s). Products returned shall be packaged in the original packing and shipping container or comparable container. In the event equipment is not so packaged or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for the return of the printer to the customer shall be paid by BRADY USA, INC. within the 48 contiguous states and the District of Columbia. Customer shall pay shipping costs, customs clearance, and other related charges outside the designated area. If BRADY USA, INC. determines that the Product returned to it for warranty service or replacement is not defective as herein defined, BUYER shall pay all costs of handling and transportation.
2. Supplies WarrantyBRADY supplies are warranted to be free from defects in materials or workmanship for a period of either the stated material shelf life or 6 months from date of shipment, whichever occurs first, provided that the BUYER has complied with BRADY USA, INC.’s guidelines on storage, handling, and usage of the labeling supplies in BRADY printers. BRADY USA, INC. does not warrant the performance of BRADY labeling supplies on
Any supplies product shown to the satisfaction of BRADY USA, INC., within the time provided, to be so defective shall be replaced without charge, or BRADY USA, INC. may issue a credit in such an amount as it deems reasonable.
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