Troubleshooting

M-Series User ’s Guide

SYMPTOM

DIAGNOSIS

ACTION

 

 

 

Printer stops. PAUSE light

Media incorrectly

Load media correctly. See

and PAPER/RIBBON light

loaded or not loaded.

Media Loading in Installation

both ON.

 

Section.

 

Misadjusted Media

Check Position and Sensitivity

 

Sensor.

of Media Sensor and/or

 

 

Calibrate Media. See

 

Media not Calibrated.

Adjustments in Configuration

 

 

and Calibration Section.

Printer stops. PAUSE

Ribbon incorrectly

Load ribbon correctly. See Ribbon

light ON and PAPER/

loaded or not loaded.

Loading in Installation Section.

RIBBON light

Malfunctioning Ribbon

Call a service technician.

FLASHING.

Sensor.

 

 

 

Printer stops. PAUSE light

Printhead is not fully

Close printhead completely.

ON and PRINTHEAD light

closed.

 

FLASHING.

Printhead Open Sensor not

Call a service technician.

 

 

detecting its position flag.

 

Printerstops.PAUSElightand

Printhead element is

Printer resumes printing when the

PRINTHEADlightbothON.

overheated. (200M or

printhead element cools. If

 

260M)

condition persists, move printer to a

 

 

cooler environment.

 

On the 260M only,the

Printer resumes printing when the

 

power supply is

power supply cools. If condition

 

overheated.

persists, move printer to a cooler

 

 

environment.

Dots missing in printed

Printhead element going

Call a service technician.

area of label.

bad.

 

Loss of printing

Possible Media Sensor

Adjust Media Sensor Position

registration on labels.

or Calibration problem.

or Calibrate Media. Call a

 

 

service technician if

 

 

necessary.

 

Printer set for non-

Set printer for correct media.

 

continuous media, but

See Installation Section.

 

continuous media loaded.

 

For Peel-Off Mode.

Improperly adjusted

Refer to Installation Section.

Media Edge Guides.

 

 

 

Excessive vertical drift in

Incorrect media

See Media Loading in the

top-of-form registration.

loading.

Installation Section.

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