M-Series User ’s Guide

Troubleshooting

 

 

 

SYMPTOM

DIAGNOSIS

ACTION

 

 

 

Light vertical lines

Dirty head or ribbon

See Printhead Cleaning in

approximately 0.005"

rollers.

Preventive Maintenance

wide running through all

 

Section.

labels.

Defective printhead

Call a service technician.

 

 

elements.

 

Light printing or no

Printhead needs

Adjust Toggle Pressure and/or

printing on the left or

balancing.

position.

right side of the label.

 

 

Short printed lines at 45°

Too much printhead

Adjust Toggle Pressure and/or

to label edge on left or

pressure.

position.

right side of label.

 

 

Fine gray lines on blank

Wrinkled ribbon.

See Wrinkled Ribbon in this

labels at angles.

 

Table.

Truncated print, no print,

Media or ribbon

See Media and Ribbon Loading

or FEED button

improperly loaded.

instructions in the Installation

operates incorrectly

 

Section.

while using non-

 

 

continuous media.

 

 

Long tracks of missing

Wrinkled ribbon.

See Wrinkled Ribbon in this

print on several labels.

 

Table.

 

Print element damaged.

Call a service technician.

In Peel-Off Mode,

Glue material from back

Refer to Preventive

skewed or stuck labels.

of labels causing media

Maintenance Section and

 

movement problems.

perform maintenance and

 

 

cleaning of the printer.

 

Media and backing not

Refer to Operation Section.

 

properly aligned in

 

 

printer.

 

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