Brady 200M, 260M Be prepared, Before you call

Appendix E - Support Services

M-Series User ’s Guide

Technical Support Service via Telephone

Before you call - Misunderstanding instructions or omitting a step are the most common sources of error. Please consult the manual and use the table of contents and appendixes for help.

Be prepared - Only with ALL of the information requested can we give you accurate and fast assistance. Also, you should be able to answer the following questions when you call:

∙Does the printer perform all self test functions properly?

∙Does the printer work properly with some equipment but not with others?

∙Are the cables the same? Were the configuration settings changed?

∙Is the problem limited to one label, or does it occur on all labels?

The Technical Solution Center is available Monday - Friday. Call us directly at:

1-800-643-8766 7:00 a.m. to 7:00 p.m. CST

Technical Support via E-mail or Fax

If you prefer to seek assistance in writing, please e-mail or fax a detailed description of your problem to the e-mail address or fax number shown below. We recommend using the included customer service form. Enclose any sample printouts that might illustrate the problem.

FAX: (414) 358-6767

E-mail: bradyts@execpc.com

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Contents

Page BradyprinterTM THT Model 200M and 260M Thermal Transfer Printer USER'S GUIDE Proprietary Statement Product Improvements FCC Compliance Statement Canadian DOC Compliance Statement Liability Disclaimer Bradyprinter™ THT Models 200M and 260M WARRANTY INFORMATION 1. Printer Warranty 2. Supplies Warranty 3. Warranty Exclusions and Conditions Table of Contents Introduction Installation Operation Configuration and Calibration Interconnections Preventive Maintenance Troubleshooting Options Appendix A - 240 VAC Power Cord Appendix B - ASCII Code Chart Appendix C - Adjusting Bar Code Darkness Introduction Page Additional System Requirements Media and Ribbon Requirements run tests for your applications Warnings and Precautions CAUTION: CAUTION: Refer to the Interconnections Section Page Printer Specifications Printing Considerations Print Speeds Programmable constant printing speeds of 2″ (51 mm) 3″ (76 mm), 4″ (104 mm), 5“ (127 mm), and 6″ (152 mm) per second Media Ribbon Zebra Programming Language II (ZPL II®) Bar Codes Options Section Page Page Page Installation remove any ribbon and paper roll Power Connection Make sure the fuse you use is correct for the voltage source Appendix A Site Requirements Ribbon Loading Do not 2.Place the Ribbon Roll on the Ribbon Supply Spindle 3.Open the printhead by moving the handle to the OPEN posi- tion Important one: 6.Remove the Hook from the Ribbon Take-UpSpindle Page Media Loading Page Page Page Removing Used Ribbon Initial Printer Power Up Page Operation Page Page Page CANCEL Notes: Page Page Page Whenever the printer is reset to factory defaults, a Media Calibration procedure must be performedimmediately Label Format Qty Speed Page Configuration and Calibration Interconnections Page Configuration Mode IMPORTANT: Page Page Interconnections RS-232Serial Data Port Hardware Control Signal Descriptions RS-232Cabling Requirements To minimize electrical noise pickup in the cable: 1.Keep data cables as short as possible 2.Do not bundle the data cables tightly with power cords Page Data Signal Voltage Level Signal Descriptions Preventive Maintenance Page Page Page Toggle Positioning Printhead Pressure Adjustment Black-MarkMedia Sensor Position Adjustment Transmissive Media Sensor Position Adjustment Page Page 260M only: Page Media and Ribbon Sensor Sensitivity Adjustment Page Troubleshooting Page Page Page ^CC, ^CT, and ^CD Page Options Examples of these Optional Fonts can be found in Appendix D 220-240VAC Factory Setup Memory Options 6-Dot/mmPrinthead (200M Only) Page Page Appendix B - ASCII Code Chart Page Appendix C - Adjusting Bar Code Darkness Too Dark Slightly Dark Slightly Light Too Light In-Spec” Page Page Appendix D - Optional Printer Fonts Page Page Page Appendix E - Support Services Before you call Be prepared W.H. BRADY CO Customer Service Form Complete this form before requesting technical assistance Model # (Be specific: include ALL letters and numbers)