Troubleshooting

M-Series User ’s Guide

SYMPTOM

DIAGNOSIS

ACTION

 

 

 

Wrinkled ribbon.

Ribbon fed through

See Ribbon Loading in the

 

machine incorrectly.

Operation Section.

 

Incorrect Darkness

Set to the lowest value needed

 

setting.

for good print quality.

 

Incorrect printhead

Adjust Toggle Pressure and/or

 

position or pressure.

position.

 

Media not feeding

Make sure the media is snug by

 

properly; it is walking

adjusting the media guides.

 

from side to side.

 

 

Continuing symptoms.

Call a service technician.

Continued wrinkled

Strip plate needs

Call a service technician.

ribbon.

adjusting.

 

Misregistration and

Media was pulled when

Enter Calibrate Mode and

misprint of 1 to 3 labels.

motor was not moving.

recalibrate.

 

Incorrect Media Sensor

See Media Sensor Position in

 

position.

the Adjustments Section.

 

Media or ribbon

See Media and Ribbon Loading

 

improperly loaded.

procedures in Installation Section.

 

Incorrect Media Sensor

See Configuration and

 

Position or Sensitivity.

Calibration Section.

Changes in parameter

Parameters are set or

Reload the factory defaults.

settings did not take

saved incorrectly.

Refer to the Operation Section

effect.

 

and Calibrate the printer. Then,

 

 

cycle the Power ON/OFF Switch.

 

If problem continues,

Call a service technician.

 

there may be a problem

 

 

on the Main Logic

 

 

Board.

 

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