If You Are Having Difficulty with Your Fax Machine | Brother 560

NO RESPONSE/BUSY

NOT REGISTERED

PRINTER FAULT

TOP COVER OPEN

The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again.

You’ve tried accessing a One Touch or Speed Dial location with no number assigned to it. See pages 7-1 to 7-2 for information about storing One Touch or Speed Dial numbers.

The print head has overheated. Unplug the fax machine and wait 30 minutes for it to cool.

The top cover is not closed completely.

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

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Brother 560 owner manual If You Are Having Difficulty with Your Fax Machine, Printing or Receiving Faxes

Contents

SWNER’O Lanuam If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back system Ordering Accessories and Supplies PC402RF Compilation and Publication Notice For USA and CanadaTrademarks Exchange Service What to do if you think your Product is defective Limitations For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Troubleshooting and Routine Maintenance About Fax Machines Using This ManualIntroduction Finding Information ECM Error Correction Mode Fax Tones and Handshake FAX-560 Control Panel Overview Search/Speed Dial Location and Connections Choosing a Location Attach the paper tray AssemblyAttach the paper wire extension Attach the output paper support Loading the Paper Acceptable Paper Connecting the Machine Connections Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall Outlets Two Line External TAD If you are installing the fax machine to work with a PBX Custom Features on Your Phone LineMulti-Line Connections PBX Connecting an External Telephone Answering Device TAD Sequence Connections Connecting an External TelephoneOutgoing Message OGM User-Friendly Programming Function ModeOn-Screen Programming Alternating Displays OFF Function Selection TableLOW English Cancel JOB Print Reports Interval Getting Started Initial SetupSetting Date and Time Choosing Station ID Inserting spaces Setting Tone/Pulse Dialing Mode For Canada OnlyDetails for Entering Text Making corrections Repeating letters Setting Up Your Area Code For USA OnlySpecial characters and symbols Area Volume Amplify OFF Setting Beeper VolumeChoosing the Handset Volume Volume Amplify ON-TEMPORARY Setting Volume Amplify Setting the Speaker VolumeSetting the Ring Volume Memory Storage Select Answer Mode Setup ReceiveBasic Receiving Operations FAX only FAX/TEL Tadanswer Mach Manual Setting Ring DelayTo select or change your Answer Mode Press Function/Set, 2 T U P R E C E I V E Reduction Setting Paper SizePrinting a Reduced Incoming original Recommended Reductions Operation from External or Extension Telephone For FAX/TEL Mode OnlyAdvanced Receiving Operations Changing Remote Codes Polling Printing a Fax in MemoryPress Function/Set, 8 Setup Send Automatic Document Feeder ADFPage Press Function/Set, 3 Memory TransmissionMemory TX Memory TXON? Select - & SET Copy/Help to make Overseas Mode ResolutionOverseas Mode Advanced Sending Operations Cancel JOB Setting Up for Polled TransmitCanceling a Scheduled Job Enter FAX no More Advanced Features Call Brother fax-back system Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Press Function/Set, 6 SPEED-DIAL? # Storing Speed Dial NumbersEnter & SET Changing One Touch and Speed Dial Numbers Setting Up Groups for BroadcastingSetup Groupgo Select ONE-TOUCH Manual Dialing Dialing OptionsOne Touch Dialing Dialing Access Codes and Credit Card Numbers Speed Dialing Redial BroadcastingPage Distinctive Ring Telephone ServicesCustom Features Registering the Distinctive Ring Pattern Caller ID Caller ID Log Dialpress Start Printing the Caller ID LogViewing the Caller ID Log Returning a Call from the Log Caller ID LOG Press Start KEY Call Waiting Caller IDRegistering a Caller ID Number CompanyPage L E P H O N E S E R V I C E S Copy Functions Making CopiesMaking a Single Copy Multi Copysort Sort P.01 FNE Then Copy or SET RECEIVE, Setup SEND, Print Reports Fax Machine Settings and ActivityPrinting Reports INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Press Function/Set, 7 Important Information Standard Telephone and FCC Notices P O R T a N T I N F O R M a T I O N Important Safety Instructions Change Cartridge TroubleshootingError Messages Check Paper Press Start KEY YES Machine Error Press Stop KEY COMM.ERRORConnection Fail Disconnected Document JAM If You Are Having Difficulty with Your Fax Machine Vertical Black Lines When ReceivingPrinting or Receiving Faxes Phone Line or Connections Sending Faxes Handling Incoming Calls Cleaning the Scanner Routine MaintenanceCleaning the Print Head Gray Lever Specifications Resolution Check Paper COMM. ErrorIndex Connection Fail Printer Fault TEL.INDEX Report TOP Cover Open User Settings ReportTransmission Verification Xmit Report Programming Paging Number Setting Up Fax StorageRemote Fax Options PAGING? Programming a Fax Forwarding Number Changing Remote Access CodeTurning On Fax Storage Calling for Messages Remote Retrieval Access Card Using Remote Retrieval Aceess CodeRetrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Visit us on the World Wide Web