| Troubleshooting |
|
Receiving faxes |
|
|
|
|
|
Difficulties | Suggestions |
|
Cannot receive a fax. | Make sure your machine has a dial tone by pressing the Hook key. If you hear |
|
| static or interference on your fax line, please contact your local telephone |
|
| company. |
|
|
|
|
| Check all line cord connections. Make sure the telephone line cord is plugged into |
|
| the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL |
|
| or VoIP services, please contact your service provider for connection instructions. |
|
|
|
|
| Make sure the machine is in the correct Receive Mode. This is determined by the |
|
| external devices and telephone subscriber services you have on the same line as |
|
| the Brother machine. |
|
|
| |
| If you have a dedicated fax line and want your Brother machine to |
|
| automatically answer all incoming faxes, you should select Fax Only mode. |
|
| If your Brother machine shares a line with an external answering machine, you |
|
| should select the External TAD mode. In External TAD mode, your |
|
| Brother machine will automatically receive incoming faxes and voice callers |
|
| will be able to leave a message on your answering machine. |
|
| If your Brother machine is on a line with the Distinctive Ring subscriber |
|
| service, please see Distinctive Ring uu page 35. |
|
| If your Brother machine shares a line with other telephones and you want it to |
|
| automatically answer all incoming faxes, you should select the Fax/Tel |
|
| mode. In Fax/Tel mode, your Brother machine will automatically receive |
|
| faxes and produce a |
|
| If you do not want your Brother machine to automatically answer any incoming |
|
| faxes, you should select the Manual mode. In Manual mode, you must |
|
| answer every incoming call and activate the machine to receive faxes. |
|
|
|
|
| Another device or service at your location may be answering the call before your |
|
| Brother machine answers. To test this, lower the ring delay setting: |
|
| If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to |
|
| 1 ring. |
|
| See Ring Delay uu page 31. |
|
| If the answer mode is set to External TAD, reduce the number of rings |
|
| programmed on your answering machine to 2. |
|
| If the answer mode is set to Manual, DO NOT adjust the ring delay setting. |
|
|
|
|
| Have someone send you a test fax: |
|
| If you received the test fax successfully, your machine is operating correctly. |
|
| Remember to reset your ring delay or answering machine setting back to your | B |
| original setting. If receiving problems recur after resetting the ring delay, then | |
| a person, device, or subscriber service is answering the fax call before the | |
| machine has a chance to answer. |
|
| If you were not able to receive the fax, then another device or subscriber |
|
| service may be interfering with your fax reception or there may be a problem |
|
| with your fax line. |
|
|
|
|
103