Troubleshooting
Network difficultiesDifficulties | Suggestions |
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Cannot print over a wired Network. | If you are having Network problems. |
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| See Network User's Guide. |
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| Make sure your machine is powered onand is online and in Ready mode. Print the |
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| Network Configuration Report to verify your Network settings. |
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| See Advanced User's Guide: Reports. |
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| Reconnect the LAN cable to the hub to verify that the cable and network |
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| connections are good. If possible, try connecting the machine to a different port on |
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| your hub using a different cable. You can check the current wired network status |
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| from the Network control panel menu. |
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The network scanning feature | (Windows® and Macintosh) |
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does not work. | The network scanning feature may not work due to the firewall settings. Change |
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| or disable the firewall settings. It is necessary to set the |
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| Security/Firewall Software to allow Network scanning. To add port 54925 for |
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| Network scanning, enter the information below: |
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| In Name: Enter any description, for example Brother NetScan. |
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| In Port number: Enter 54925. |
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| In Protocol: UDP is selected. |
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| Please refer to the instruction manual that came with your |
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| Security/Firewall Software or contact the software manufacturer. |
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| For more details, you can read FAQs and troubleshooting suggestions at |
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| (Macintosh) |
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| Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the |
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| model list in ControlCenter2. |
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The network | (Windows® only) |
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feature does not work. | It is necessary to set the |
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| Rx. To add port 54926 for Network |
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| In Name: Enter any description, for example Brother |
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| In Port number: Enter 54926. |
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| In Protocol: UDP is selected. |
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| Please refer to the instruction manual that came with your |
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| Security/Firewall Software or contact the software manufacturer. |
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| For more details, you can read FAQs and troubleshooting suggestions at | B |
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The Brother software cannot be | (Windows®) |
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installed. | If the Security Software warning appears on the PC screen during the installation, |
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| change the Security Software settings to permit the Brother product setup |
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| program or other program to run. |
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| (Macintosh) |
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| If you are using a firewall function of |
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| temporarily disable it and then install the Brother software. |
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