Brother MFC-8910DW 85

Troubleshooting

Scanning problems:

Scanning difficulties uu page 106

Software and Network problems:

Software difficulties uu page 106

Network difficulties uu page 107

B

77

Contents

Page If you need to call Customer Service User's Guides and where do I find them (Basic User’s Guide) General information Loading paper Loading documents Sending a fax Receiving a fax Using PC-FAX Telephone services and external devices Dialling and storing numbers Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage How to print from a computer How to scan to a computer Troubleshooting Menu and features Specifications Appendix Index (Advanced User's Guide) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Page Control panel overview Page Data LED indications Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Tray Use in COPY mode Tray Use in FAX mode Tray Use in print mode Acceptable paper and other print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to send a fax Faxing from the ADF Faxing from the scanner glass Stop/Exit Fax settings Faxing Letter, Legal or Folio size documents from the scanner glass Canceling a fax in process Transmission Verification Report Page Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive How to use PC-FAX PC-FAXReceive (For Windows® only) PC-FAXSend Telephone line services Distinctive Ring Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes Changing the Remote Codes How to dial Manual dialling Speed dialling One Touch dialling Search LDAP search (MFC-8910DW) Fax redial Storing numbers One Touch and Speed Dial Storage Options Storing a pause Storing One Touch Dial numbers Page Storing Speed Dial numbers Page Changing or Deleting One Touch and Speed Dial numbers Clear How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Page Page Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) File Type Browse Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Page Replacing the toner cartridge Toner Low Replace Toner Replacing the toner cartridge WARNING Page Page Page Cleaning the corona wire Page Replacing the drum unit Drum Error Replace Parts Drum Stop Page Page Resetting the drum counter Identifying your problem Page Error and maintenance messages Page Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Paper handling difficulties (continued) Printing received faxes Printing received faxes (continued) Telephone line or connections Receiving faxes Receiving faxes (continued) Sending faxes Sending faxes (continued) Handling incoming calls Copying difficulties Scanning difficulties Software difficulties Network difficulties Network difficulties (continued) Other difficulties Setting Dial Tone detection Telephone line interference / VoIP Improving the print quality A B C D Page C D A B c d e a b A B C D a b c d e A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Page Document Size Print media Fax Copy Scanner Printer Interfaces Direct Print feature Computer requirements Page Consumable items Network (LAN) Brother numbers F Index Page Page Page Visit us on the World Wide Web http://www.brother.com