Examples of poor print quality
ABCDEFGH | |||
abcdefghijk | |||
| A B C | D | ||
| e | ||
| a b c d | |||
4 | |||
0 1 2 3 |
| ||
|
| ||
Image skewed
Curled or wavy
B
DEFGH abc
efghijk
C D
b c d e
1 
3 4
Wrinkles or creases
Troubleshooting
Recommendation
Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack.
Set the paper guides correctly.
See Loading paper and print media uu page 9.
If you are using the MP tray, see Loading paper in the
The paper tray may be too full.
See Loading paper and print media uu page 9.
Check the paper type and quality.
See Acceptable paper and other print media uu page 18.
Check for loose objects such as torn paper inside the machine.
If the problem only occurs during duplex printing, check for torn paper in the duplex tray, verify that the duplex tray is inserted completely and verify that the back cover is closed completely.
Check the paper type and quality. High temperatures and high humidity will cause paper to curl.
See Acceptable paper and other print media uu page 18. See Product Safety Guide: Choosing a location.
If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray.
Open the back cover
Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper.
See Software User's Guide: Printing (for Windows®).
See Software User's Guide: Printing and Faxing (for Macintosh).
Make sure that paper is loaded correctly.
See Loading paper and print media uu page 9.
Check the paper type and quality. | B |
See Acceptable paper and other print media uu page 18.
Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.
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