| Troubleshooting |
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Sending faxes (continued) |
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Difficulties | Suggestions |
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Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
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| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
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| See Advanced User's Guide: Cleaning the scanner. |
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Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
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says RESULT:NG. | If you are sending a |
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| Verification Report, your machine may be out of memory. To free up extra |
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| memory, you can turn off fax storage (See Advanced User's Guide: Changing |
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| Remote Fax Options.), print fax messages in memory (See Advanced User's |
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| Guide: Printing a fax from the memory.) or cancel a delayed fax or polling job. |
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| (See Advanced User's Guide: Checking and canceling waiting jobs.) If the |
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| problem continues, ask the telephone company to check your telephone line. |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the Compatibility setting to Basic(for VoIP). |
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Sent faxes are blank. | Make sure you are loading the document correctly. When using the ADF, the |
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| document should be face up. When using the scanner glass, the document should |
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| be face down. |
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Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
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| on the glass strip. |
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| See Advanced User's Guide: Cleaning the scanner. |
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Handling incoming calls |
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Difficulties | Suggestions |
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The machine ‘Hears’ a voice as a | If Easy Receive is set to On, your machine is more sensitive to sounds. It may |
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CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
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| and respond with fax receiving tones. Deactivate the machine by pressing |
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| Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. |
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| See Easy Receive uu page 32. |
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Sending a Fax Call to the machine. | If you answered on an external or extension telephone, press your Fax Receive |
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| Code (the factory setting is l51). If you answered on the external telephone |
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| (connected to the EXT. jack), press Start to receive the fax. When your machine |
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| answers, hang up. |
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Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an |
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| answering machine, an alarm system or other custom feature on a single |
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| telephone line with your machine, it may create a problem sending or receiving |
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| faxes. | B |
| For Example: If you subscribe to Call Waiting or some other custom service and | |
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| its signal comes through the line while your machine is sending or receiving a fax, |
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| the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error |
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| Correction Mode) feature should help overcome this problem. This condition is |
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| related to the telephone system industry and is common to all devices that send |
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| and receive information on a single, shared line with custom features. If avoiding |
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| a slight interruption is crucial to your business, a separate line with no custom |
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| features is recommended. |
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