Brother MFC-8910DW 87

		Troubleshooting

Error Message	Cause	Action
Cover is Open	The front cover is not	Close the front cover of the machine.
	completely closed.

	The ADF cover is not	Close the ADF cover of the machine.
	completely closed.

	The ADF is open while loading	Close the ADF cover of the machine, then
	a document.	press Stop/Exit.

	The fuser cover is not	 Close the fuser cover of the machine.
	completely closed or paper	 Make sure paper is not jammed inside the
	was jammed in the back of the	 Make sure paper is not jammed inside the
	was jammed in the back of the	back of the machine, and then close the
	machine when you turned on	back of the machine, and then close the
	machine when you turned on	fuser cover and press Start.
	the power.	fuser cover and press Start.
	the power.	(See Paper is jammed at the back of the
		(See Paper is jammed at the back of the
		machine uu page 90.)

DIMM Error	 The DIMM is not installed	 Turn off the machine and remove the
	correctly.	DIMM.
	 The DIMM is broken.	(See Advanced User's Guide: Installing
	 The DIMM does not meet	extra memory.)
	 The DIMM does not meet
	the required specifications.	 Confirm the DIMM meets the required
		specifications.
		(See Advanced User's Guide: Memory
		board.)
		 Re-install the DIMM correctly. Wait a few
		seconds, and then turn it on again.
		 If this error message appears again,
		replace the DIMM with a new one.
		(See Advanced User's Guide: Installing
		extra memory.)

Disconnected	The other person or other	Try to send or receive again.
	person’s fax machine stopped
	the call.

Document Jam	The document was not	See Document is jammed in the top of the ADF
	inserted or fed correctly, or the	unit uu page 86 or Using the automatic
	document scanned from the	document feeder (ADF) uu page 23.
	ADF was too long.

DR Mode in Use	The machine is set to	Set Distinctive Ring to Off.
	Distinctive Ring mode. You	(See Turning off Distinctive Ring uu page 35.)		B
	cannot change the Receive	(See Turning off Distinctive Ring uu page 35.)
	cannot change the Receive
	Mode from Manual to another
	mode.

Drum Error	The corona wire on the drum	Clean the corona wire on the drum unit.
	unit needs to be cleaned.	(See Cleaning the corona wire uu page 69.)
		(See Cleaning the corona wire uu page 69.)

	The toner cartridge is placed in	Put the toner cartridge into the drum unit, and
	the machine without the drum	then re-install the drum unit and toner cartridge
	unit.	assembly in the machine.

		79
		79

Contents

Page If you need to call Customer Service User's Guides and where do I find them (Basic User’s Guide) General information Loading paper Loading documents Sending a fax Receiving a fax Using PC-FAX Telephone services and external devices Dialling and storing numbers Making copies Printing data from a USB Flash memory drive or digital camera supporting mass storage How to print from a computer How to scan to a computer Troubleshooting Menu and features Specifications Appendix Index (Advanced User's Guide) Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide How to access Guides for Advanced Features Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Page Control panel overview Page Data LED indications Loading paper and print media Loading paper in the standard paper tray and the optional lower tray Page Loading paper in the multi-purposetray (MP tray) Printing on thick paper, labels and envelopes from the MP tray Page Unscannable and unprintable areas Paper settings Paper Type Paper Size Tray Use in COPY mode Tray Use in FAX mode Tray Use in print mode Acceptable paper and other print media Type and size of paper Paper capacity of the paper trays Recommended paper specifications Handling and using special paper Envelopes Types of envelopes to avoid Labels Types of labels to avoid How to load documents Using the automatic document feeder (ADF) Using the scanner glass How to send a fax Faxing from the ADF Faxing from the scanner glass Stop/Exit Fax settings Faxing Letter, Legal or Folio size documents from the scanner glass Canceling a fax in process Transmission Verification Report Page Receive modes Choosing the receive mode Using receive modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive How to use PC-FAX PC-FAXReceive (For Windows® only) PC-FAXSend Telephone line services Distinctive Ring Connections Recording an outgoing message (OGM) Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external handset Using Remote Codes Changing the Remote Codes How to dial Manual dialling Speed dialling One Touch dialling Search LDAP search (MFC-8910DW) Fax redial Storing numbers One Touch and Speed Dial Storage Options Storing a pause Storing One Touch Dial numbers Page Storing Speed Dial numbers Page Changing or Deleting One Touch and Speed Dial numbers Clear How to copy Stop copying Copy settings Creating a PRN file for direct printing Page Page Page Printing a document Scanning a document as a PDF file using ControlCenter4 (Windows®) Click Configuration, and then select Button settings, Scan and File PDF (*.pdf) File Type Browse Page Changing the SCAN key settings Before scanning SCAN key settings Page Scanning using the SCAN key Replacing the consumable items Page Replacing the toner cartridge Toner Low Replace Toner Replacing the toner cartridge WARNING Page Page Page Cleaning the corona wire Page Replacing the drum unit Drum Error Replace Parts Drum Stop Page Page Resetting the drum counter Identifying your problem Page Error and maintenance messages Page Page Page Page Page Page Transferring your faxes or Fax Journal report Document Jams Document is jammed in the top of the ADF unit Document is jammed under the document cover Removing small documents jammed in the ADF Document is jammed at the output tray Paper Jams Paper is jammed in the MP tray Paper is jammed in paper tray 1 or tray Paper is jammed at the back of the machine Page Page Paper is jammed inside the machine Page Page Page Paper is jammed in the duplex tray Page If you are having difficulty with your machine Printing difficulties (continued) Paper handling difficulties Paper handling difficulties (continued) Printing received faxes Printing received faxes (continued) Telephone line or connections Receiving faxes Receiving faxes (continued) Sending faxes Sending faxes (continued) Handling incoming calls Copying difficulties Scanning difficulties Software difficulties Network difficulties Network difficulties (continued) Other difficulties Setting Dial Tone detection Telephone line interference / VoIP Improving the print quality A B C D Page C D A B c d e a b A B C D a b c d e A B C a b c d A C D b c d e Page Machine Information Checking the Serial Number Reset functions How to reset the machine On-screenprogramming How to access the menu mode Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering text Special characters and symbols General Page Document Size Print media Fax Copy Scanner Printer Interfaces Direct Print feature Computer requirements Page Consumable items Network (LAN) Brother numbers F Index Page Page Page Visit us on the World Wide Web http://www.brother.com