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| Troubleshooting | ||
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Error Message | Cause | Action |
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Scan Unable XX | The machine has a mechanical | Turn the power switch off, and then turn it |
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| problem. | on again. |
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| If the problem continues, call Brother |
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| Customer Service. |
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| Document is too long for | Press Stop/Exit. Use the suitable size of paper |
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| duplex scanning. | for duplex scanning. |
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| (See Print media uu page 157.) |
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Size Error | The paper size defined in the | Choose a paper size which is supported by the |
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| printer driver is not usable for | tray shown on the LCD. |
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| the tray you use. | (See Paper Size uu page 15.) |
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Size Error DX | The paper size defined in the | Press Stop/Exit. Choose a paper size which is |
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| printer driver and the control | supported by the duplex tray. |
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| panel menu is not available for | The paper size you can use for automatic |
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| automatic duplex printing. |
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| duplex printing is A4. |
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| The paper in the tray is not | Load the correct size of paper in the tray and |
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| correct size and is not usable | set the “Paper Size” (Menu, 1, 2, 2). |
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| for automatic duplex printing. | The paper size you can use for automatic |
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| duplex printing is A4. |
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Size mismatch | The paper in the tray is not the | Load the correct size of paper in the tray and |
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| correct size. | set the “Paper Size” (Menu, 1, 2, 2). |
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| (See Paper Size uu page 15.) |
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Toner Low | If the LCD shows Toner Low | Order a new toner cartridge now so a |
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| you can still print; however, the | replacement toner cartridge will be available |
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| machine is telling you that the | when the LCD shows Replace Toner. |
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| toner cartridge is near the end |
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| of its life. |
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Too Many Files | There are too many files stored | Reduce the number of files stored on the USB |
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| on the USB Flash memory | Flash memory drive. |
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| drive. |
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Unusable Device | A defective USB device or a | Unplug the device from the USB direct |
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Remove the | high power consumption USB | interface. Turn the machine off and then on |
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device has been connected to | again. |
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Device. Turn the |
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the USB direct interface. |
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power off and |
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back on again. |
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Unusable Device | A USB device or USB Flash | Unplug the device from the USB direct |
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| memory drive that is encrypted | interface. |
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| or not supported has been | (See the specifications for supported USB |
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| connected to the USB direct |
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| Flash memory drives in Printing data from a |
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| interface. |
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