Brother J6510DW, J6710DW, MFC-J6710DW 103

Troubleshooting

f Re-connect the power cord.

The paper you placed in the manual feed slot will be fed through the machine and ejected.

g Using both hands, use the finger holds on each side of the machine to lift the scanner cover into the open position.

Make sure that a piece of paper is not still jammed inside the machine. Gently close the scanner cover using the finger holds on each side.

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page LCD screen Basic Operations Loading paper and other print media Loading paper in paper tray #1 Page Page Loading paper in paper tray #2 (MFC-J6710DWonly) Page Page Page Loading paper in the manual feed slot Page Loading envelopes and postcards Page Printable area Paper settings Paper Size and Type (MFC-J6510DW) Page Page Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper capacity of the paper trays Paper weight and thickness How to load documents Using the ADF Using the scanner glass Scannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode c d Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Fax Preview (Black & White only) How to preview a received fax How to delete all faxes in the list How to print all faxes in the list Telephone services Voice Mail Distinctive Ring Registering the Distinctive Ring pattern Turning off Distinctive Ring Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Speed Dialing Manual dialing One Touch Dialing Search Fax Redial Storing numbers Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers Changing One Touch or Speed Dial names or numbers Page How to copy Stop copying Copy settings Paper Options Tray Select (MFC-J6710DWonly) a b c d e PhotoCapture Center™ operations Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the ink cartridges Page the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Page Additional paper jam clear operations Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols General Page Print media Page Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com