Troubleshooting

 

Network Difficulties

 

 

 

 

 

Difficulty

Suggestions

 

Cannot print over the network.

Make sure that your machine is powered on and is online and in Ready mode.

 

 

Print a Network Configuration list (see Reports in chapter 6 of the Advanced

 

 

User’s Guide.) and check the current Network settings printed in this list.

 

 

Reconnect the LAN cable to the hub to verify that the cabling and network

 

 

connections are good. If possible, try connecting the machine to a different port on

 

 

your hub using a different cable. If the connections are good, the machine shows

 

 

LAN Active for 2 seconds.

 

 

(If you are using a wireless connection or are having Network problems, see the

 

 

Network User’s Guide for more information.)

 

 

 

 

The network scanning feature does

(Windows® users)

 

not work.

It is necessary to configure the third-party Security/Firewall Software to allow

 

 

 

 

Network scanning. To add port 54925 for Network scanning, enter the information

 

 

below:

 

 

In Name: Enter any description, for example Brother NetScan.

 

 

In Port number: Enter 54925.

 

 

In Protocol: UDP is selected.

 

 

Please refer to the instruction manual that came with your third-party

 

 

Security/Firewall Software or contact the software manufacturer.

 

 

(Macintosh users)

 

 

Re-select your machine in the Device Selector application located in

 

 

Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the

 

 

model list in ControlCenter2.

 

 

 

 

The network PC-Fax Receive

(Windows® users only)

 

feature does not work.

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX

 

 

 

 

Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:

 

 

In Name: Enter any description, for example Brother PC-FAX Rx.

 

 

In Port number: Enter 54926.

 

 

In Protocol: UDP is selected.

 

 

Please refer to the instruction manual that came with your third-party

 

 

Security/Firewall Software or contact the software manufacturer.

 

 

 

 

The Brother software cannot be

(Windows® users)

B

installed.

If the Security Software warning appears on the PC screen during the installation,

 

 

change the Security Software settings to permit the Brother product setup

 

 

program or other program to run.

 

 

(Macintosh users)

 

 

If you are using a firewall function of anti-spyware or antivirus security software,

 

 

temporarily disable it and then install the Brother software.

 

 

 

 

Cannot connect to wireless

Investigate the problem using the WLAN Report.

 

network.

Press Menu key, choose Print Reports and then press OK. Choose

 

 

WLAN Report.

 

 

For details, see the Network User’s Guide.

 

Reset the network settings.

Press Menu key, choose Network and then press OK. Choose

 

 

Network Reset.

 

 

For details, see the Network User’s Guide.

 

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