Error Message

Cause

Action

Cannot Detect

You installed a new ink cartridge too

Take out the new ink cartridge and

 

 

quickly and the machine did not detect

re-install it slowly until it clicks.

 

 

it.

 

 

 

 

 

 

 

If you are not using Genuine Brother

Use a new Genuine Brother

 

 

Innobella™ ink the machine may not

Innobella™ Ink Cartridge. If the error

 

 

detect the ink cartridge.

is not cleared, call Brother Customer

 

 

 

Service.

 

 

 

 

 

 

An ink cartridge is not installed

Take out the new ink cartridge and

 

 

properly.

re-install it slowly until it clicks. (See

 

 

 

Replacing the ink cartridges

 

 

 

on page 67.)

 

 

 

Cannot Print

One or more of the ink cartridges have

Replace the ink cartridges. (See

Replace Ink

reached the end of their life. The

Replacing the ink cartridges

machine will stop all print operations.

on page 67.)

 

 

While memory is available, black and

 

 

 

white faxes will be stored in the

 

 

 

memory. If a sending machine has a

 

 

 

color fax, the machine's “handshake”

 

 

 

will ask that the fax be sent as black &

 

 

 

white. If the sending machine has the

 

 

 

ability to convert it, the color fax will be

 

 

 

stored in the memory as a black &

 

 

 

white fax.

 

 

 

 

Comm.Error

Poor telephone line quality caused a

Send the fax again or connect the

 

 

communication error.

machine to another telephone line. If

 

 

 

the problem continues, call the

 

 

 

telephone company and ask them to

 

 

 

check your telephone line.

 

 

 

Connection Fail

You tried to poll a fax machine that is

Check the other fax machine's polling

 

 

not in Polled Waiting mode.

setup.

Cover is Open

The scanner cover is not completely

Lift the scanner cover and then close it

 

 

closed.

again.

 

 

The ADF cover is not completely

Open the ADF cover and then close it

 

 

closed.

again.

 

 

 

 

 

 

The ink cartridge cover is not

Firmly close the ink cartridge cover

 

 

completely closed.

until it clicks.

 

 

 

Data Remaining

Print data is left in the machine's

Press Stop/Exit. The machine will

 

 

memory.

cancel the job and clear it from the

 

 

 

memory. Try to print again.

 

 

 

Disconnected

The other person or other person's fax

Try to send or receive again.

 

 

machine stopped the call.

If calls are stopped repeatedly and you

 

 

 

are using a VoIP (Voice over IP)

 

 

 

system, try changing the Compatibility

 

 

 

to Basic (for VoIP). (See Telephone

 

 

 

line interference / VoIP on page 100.)

 

 

 

Document Jam

The document was not inserted or fed

(See Using the ADF on page 30.)

 

 

properly, or the document scanned

(See Document jam on page 82.)

 

 

from the ADF was too long.

 

 

 

 

 

 

 

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