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Brother J6510DW, J6710DW, MFC-J6710DW Software Difficulties, PhotoCapture Center™ Difficulties

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Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	(Windows® users only)
	Run the Repair MFL-Pro Suite program on the Installation CD-ROM. This
	program will repair and reinstall the software.

“Device Busy”	Make sure the machine is not showing an error message on the LCD.

Cannot print images from	To use FaceFilter Studio, you must install the FaceFilter Studio application from
FaceFilter Studio.	the Installation CD-ROM supplied with your machine. To install FaceFilter Studio
	see the Quick Setup Guide.
	Also, before you start FaceFilter Studio for the first time, you must make sure your
	Brother machine is turned on and connected to your computer. This will allow you
	to access all the functions of FaceFilter Studio.

PhotoCapture Center™ Difficulties

Difficulty	Suggestions
Removable Disk does not work	1	Have you installed the Windows® 2000 update? If not, do the following:
properly.		1) Unplug the USB cable.
		1) Unplug the USB cable.
		2) Install the Windows® 2000 update using one of the following methods.
		 Install MFL-Pro Suite from the Installation CD-ROM. (See the Quick
		Setup Guide.)
		 Download the latest service pack from the Microsoft Web site.
		3) Wait about 1 minute after you restart the PC, and then connect the USB
		cable.
	2	Take out the memory card or USB Flash memory drive and put it back in
		again.
	3	If you have tried “Eject” from within Windows®, take out the memory card or
		USB Flash memory drive before you continue.
	4	If an error message appears when you try to eject the memory card or USB
		Flash memory drive, it means the card is being accessed. Wait a while and
		then try again.
	5	If all of the above do not work, turn off your PC and machine, and then turn
		them on again. (You will have to unplug the power cord of the machine to turn
		it off.)

Cannot access Removable Disk	Make sure that you have correctly inserted the memory card or USB Flash
from Desktop icon.	memory drive.

Part of my photo is missing when	Make sure that Borderless printing and Cropping are turned off. (See Borderless
printed.	printing and Cropping in chapter 8 of the Advanced User’s Guide.)

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Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer Routine maintenance Troubleshooting Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page Page LCD screen Basic Operations Loading paper and other print media Loading paper in paper tray #1 Page Page Loading paper in paper tray #2 (MFC-J6710DWonly) Page Page Page Loading paper in the manual feed slot Page Loading envelopes and postcards Page Printable area Paper settings Paper Size and Type (MFC-J6510DW) Page Page Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper capacity of the paper trays Paper weight and thickness How to load documents Using the ADF Using the scanner glass Scannable area How to send a fax Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode c d Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Easy Receive Fax Preview (Black & White only) How to preview a received fax How to delete all faxes in the list How to print all faxes in the list Telephone services Voice Mail Distinctive Ring Registering the Distinctive Ring pattern Turning off Distinctive Ring Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Speed Dialing Manual dialing One Touch Dialing Search Fax Redial Storing numbers Storing a pause Storing One Touch Dial numbers Storing Speed Dial numbers Changing One Touch or Speed Dial names or numbers Page How to copy Stop copying Copy settings Paper Options Tray Select (MFC-J6710DWonly) a b c d e PhotoCapture Center™ operations Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCapture Center™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the scan key Scanning using a scanner driver Replacing the ink cartridges Page the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Page Additional paper jam clear operations Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols General Page Print media Page Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com