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| Troubleshooting |
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| Handling Incoming Calls (continued) |
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Difficulty | Suggestions |
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Custom features on a single line. | If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or |
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| other custom feature on a single telephone line with your machine, it may create |
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| a problem sending or receiving faxes. |
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| For example: If you subscribe to Call Waiting or some other custom service and |
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| its signal comes through the line while your machine is sending or receiving a fax, |
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| the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error |
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| Correction Mode) feature should help overcome this problem. This condition is |
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| related to the telephone system industry and is common to all devices that send |
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| and receive information on a single, shared line with custom features. If avoiding |
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| a slight interruption is crucial to your business, a separate telephone line with no |
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| custom features is recommended. |
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| Copying Difficulties |
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Difficulty | Suggestions |
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Cannot make a copy. | Make sure that the COPY | key is illuminated. |
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Poor copy results when using the | Try using the scanner glass. (See Using the scanner glass on page 31.) |
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ADF. |
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Vertical black lines or streaks | Vertical black lines or streaks on copies are typically caused by dirt or correction |
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appear in copies. | fluid on the scanner. Clean the glass strip and scanner glass and the white bar and |
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| white plastic above them. (See Cleaning the scanner on page 69.) |
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Copies are blank. | Make sure you are loading the document properly. (See Loading documents |
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Fit to Page does not work properly. | Make sure the document is not skewed on the scanner glass. |
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| Reposition the document and try again. |
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| Scanning Difficulties |
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Difficulty | Suggestions |
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TWAIN or WIA errors appear when | Make sure the Brother TWAIN or WIA driver is chosen as the primary source in |
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starting to scan. (Windows®) | your scanning application. For example, in PaperPort™12SE with OCR, click File, |
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| Scan or Get Photo and click Select to choose the Brother TWAIN/WIA driver. |
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TWAIN or ICA errors appear when | Make sure the Brother TWAIN driver is chosen as the primary source. |
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starting to scan. (Macintosh) | In PageManager, click File, Select Source and choose the Brother TWAIN driver. |
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| Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver. | B | |
| See Scanning a document using the ICA driver (Mac OS X 10.6.x) in the Software | ||
| User’s Guide. |
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Poor scanning results when using | Try using the scanner glass. (See Using the scanner glass on page 31.) |
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the ADF. |
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OCR does not work. | Try increasing the scanner resolution. |
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| (Macintosh users) |
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| Make sure you have finished downloading and installing Presto! PageManager from: |
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| http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg |
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97 