Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Paper Jam [Rear]

Paper is jammed in the machine.

Remove the jammed paper by

 

 

 

following the steps in Paper is jammed

 

 

 

at the back of the machine on page 84.

 

 

 

Make sure the paper length guide is

 

 

 

set to the correct paper size.

 

 

 

DO NOT extend the paper tray when

 

 

 

you load A5 or smaller size paper.

 

 

 

 

 

 

Paper powder has accumulated on the

Clean the paper pick-up rollers and

 

 

surface of the paper pick-up rollers

the back sides of the paper feed

 

 

and the back sides of the paper feed

rollers. (See Cleaning the paper

 

 

rollers.

pick-up rollers in appendix A of the

 

 

 

Advanced User's Guide.)

 

 

 

 

 

Unable to Clean XX

The machine has a mechanical

Open the scanner cover and remove

 

Unable to Init. XX

problem.

any foreign objects and paper scraps

 

—OR—

from inside the machine. If the error

 

Unable to Print XX

message continues, disconnect the

 

Unable to Scan XX

A foreign object such as a paper clip or

machine from the power for several

 

ripped paper is in the machine.

minutes and reconnect it.

 

 

 

 

 

(The machine can be turned off for

 

 

 

approximately 24 hours without losing

 

 

 

faxes stored in the memory. See

 

 

 

Transferring your faxes or Fax Journal

 

 

 

report on page 81.)

 

 

 

 

 

Unusable Device

A broken device has been connected

Unplug the device from the USB direct

 

Disconnect device from

to the USB direct interface.

interface, then press On/Off to turn

 

 

the machine off and then on again.

 

front connector & turn

 

 

 

machine off & then on

 

 

 

Unusable Device

A USB device or USB Flash memory

Unplug the device from the USB direct

 

Please Disconnect

drive that is not supported has been

interface. Turn the machine off and

 

connected to the USB direct interface.

then on again.

 

USB Device.

For more information, visit us at

 

 

 

 

 

 

http://solutions.brother.com/.

 

 

 

 

 

 

Wrong Ink Color

A color ink cartridge has been installed

Check which ink cartridges are not

 

 

in the Black ink cartridge position.

matched by color to their ink cartridge

B

 

 

positions and move them to their

 

 

 

 

 

proper positions.

 

 

 

 

 

Wrong Paper Size

The Paper Size setting does not

1 Check that the paper size you

 

 

match the size of paper in the tray. Or,

choose matches the size of paper

 

 

you did not set the paper guides in the

in the tray.

 

 

tray to the indicators for the paper size

2 Make sure you loaded the paper in

 

 

you are using.

a Portrait position, by setting the

 

 

 

 

 

 

paper guides at the indicators for

 

 

 

your paper size.

 

 

 

3 After you have checked the paper

 

 

 

size and the paper position, press

 

 

 

Black Start or Color Start to

 

 

 

continue printing.

 

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