21 21Troubleshooting and routine maintenance
Troubleshooting
IMPORTANT
For technical and operational help, you must call the country where you bought the MFC. Calls must be made from within that country.
Error Messages
As with any sophisticated office product, errors may occur. If this happens, your MFC identify the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only).
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| ERROR MESSAGES |
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ERROR | CAUSE |
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MESSAGE |
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CHECK | An ink cartridge is not properly installed. | Take out the ink cartridge and put it | |
CARTRIDGE |
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| in again it seating it properly. |
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CHECK | Original was not inserted or fed properly, or was | ||
ORIGINAL | larger than 40 inches (90cm) when it was |
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| scanned through the ADF. |
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CHECK PAPER | Paper is not the correct size. |
| Reload the correct size of paper, |
SIZE |
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| and then press Fax Start. |
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CHECK PAPER | The MFC is out of paper. |
| Add paper, and then press Fax |
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| Start. |
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COMM. ERROR | Poor phone line quality caused a | Try the call again. If the problem | |
| communication error. |
| continues, call the telephone |
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| company and ask them to check |
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| your phone line. |
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CONNECTION | You tried to poll a fax machine that is not in | Check the other fax machine’s | |
FAIL | Polled Waiting mode. |
| polling setup. |
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COVER OPEN | The scanner cover is not closed completely. | Pull the Scanner Cover Release | |
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| Lever and lift the scanner cover and |
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| then close it again. |
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DISCONNECTED | The other person or other person’s fax machine | Try to send or receive again. | |
| stopped the call. |
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21 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE