Paper is jammed inside the MFC.
1 Open the scanner cover by releasing the scanner cover release lever and lifting the scanner cover.
Scanner Cover
2 Remove the jammed paper.
If the jammed paper is under the print heads, unplug the MFC, and then you can move the print heads to take out the paper.
3 Close the scanner cover.
Paper is jammed inside the front of the MFC.
Pull the jammed paper toward you.
21 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE