If you are having difficulty with your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed print and white

If your copy looks good, you probably had a bad connection, with static

streaks across the page or the

or interference on the phone line. If the copy looks bad, call Brother

top and bottom of sentences

Customer Service at 1-800-284-4329 (in USA), 1-877-BROTHER (in

are cut off.

Canada) or (514) 685-6464 (in Montreal).

 

 

Poor quality print

Make sure the Printer Driver matches the type of paper you are using (See Media

 

Type on page 13-3.). If you are using plain paper, try using the types of

 

recommended paper (see Chapter 2). Don’t handle the paper until the ink is dry.

 

Adjust the Vertical Alignment (See Print Quality Check on page 21-10.).

 

 

Smudged stain at the top

Change the paper thickness to thick in the paper tab of the print dialog

center of the printed page

box, in the Printer Driver setting.

 

 

Printing is too dark or too light.

Make sure your ink cartridges are fresh. Cartridges are good for up to two

 

years, after that the ink may become clogged. Cartridge expiration dates

 

are printed on the package. Make sure the Printer Driver matches the

 

type of paper you are using (See Media Type on page 13-3.). Try using

 

the recommended types of paper (see Chapter 2). The recommended

 

environment for your MFC is between 68°F to 91°F (20°C to 33°C).

 

 

Printing appears dirty or ink

Make sure you are using the proper types of paper (see Chapter 2).

seems to run

Don’t handle the paper until the ink is dry.

 

The recommended environment for your MFC is between 68°F to 91°F

 

(20°C to 33°C).

 

 

White lines appear in text or

Clean the print heads. (See Cleaning the print head on page 21-10.).

graphics.

 

 

 

Stains appear on the reverse

Make sure the Printer Platen is not dirty with ink.

side or at the bottom of the

(See Cleaning the MFC printer platen on page 21-17.).

page

 

 

 

Vertical black lines when

The sender’s scanner may be dirty. Ask the sender to make a copy to see if

receiving

the problem is on with the sending machine. Try receiving from another fax

 

machine.

 

If the problem continues, call Brother Customer Service at 1-800-284-4329

 

(in USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).

 

 

Received color fax prints only

Replace the color ink cartridges that are empty or nearly empty, and

in black and white.

then ask the other person to send the color fax again. (See Replacing

 

the ink cartridge on page 21-17.)Check that Fax Storage is set to OFF.

 

(See Setting Fax Storage on page 8-3.)

 

 

Left and Right margins are cut

Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto

off

Reduction) on page 5-4.)

 

 

The MFC does not feed the

1. Make sure the printer platen is not dirty with ink. If it is dirty, clean it.

paper in the manual feed slot

(See Cleaning the MFC printer platen on page 21-17.)

correctly.

2. If the paper is curled, straighten it.

 

3. Re-insert the paper all the way in so that the top touches the internal

 

parts.

 

4. Make sure you set the MANUAL FEED to ON by pressing the Options

 

key on the control panel or select the Manual Feed in your printer

 

driver.

 

 

21 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE