If you are having difficulty with your MFC
If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.
DIFFICULTY | SUGGESTIONS |
Printing or Receiving Faxes |
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Condensed print and white | If your copy looks good, you probably had a bad connection, with static |
streaks across the page or the | or interference on the phone line. If the copy looks bad, call Brother |
top and bottom of sentences | Customer Service at |
are cut off. | Canada) or (514) |
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Poor quality print | Make sure the Printer Driver matches the type of paper you are using (See Media |
| Type on page |
| recommended paper (see Chapter 2). Don’t handle the paper until the ink is dry. |
| Adjust the Vertical Alignment (See Print Quality Check on page |
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Smudged stain at the top | Change the paper thickness to thick in the paper tab of the print dialog |
center of the printed page | box, in the Printer Driver setting. |
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Printing is too dark or too light. | Make sure your ink cartridges are fresh. Cartridges are good for up to two |
| years, after that the ink may become clogged. Cartridge expiration dates |
| are printed on the package. Make sure the Printer Driver matches the |
| type of paper you are using (See Media Type on page |
| the recommended types of paper (see Chapter 2). The recommended |
| environment for your MFC is between 68°F to 91°F (20°C to 33°C). |
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Printing appears dirty or ink | Make sure you are using the proper types of paper (see Chapter 2). |
seems to run | Don’t handle the paper until the ink is dry. |
| The recommended environment for your MFC is between 68°F to 91°F |
| (20°C to 33°C). |
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White lines appear in text or | Clean the print heads. (See Cleaning the print head on page |
graphics. |
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Stains appear on the reverse | Make sure the Printer Platen is not dirty with ink. |
side or at the bottom of the | |
page |
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Vertical black lines when | The sender’s scanner may be dirty. Ask the sender to make a copy to see if |
receiving | the problem is on with the sending machine. Try receiving from another fax |
| machine. |
| If the problem continues, call Brother Customer Service at |
| (in USA), |
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Received color fax prints only | Replace the color ink cartridges that are empty or nearly empty, and |
in black and white. | then ask the other person to send the color fax again. (See Replacing |
| the ink cartridge on page |
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Left and Right margins are cut | Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto |
off | |
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The MFC does not feed the | 1. Make sure the printer platen is not dirty with ink. If it is dirty, clean it. |
paper in the manual feed slot | |
correctly. | 2. If the paper is curled, straighten it. |
| 3. |
| parts. |
| 4. Make sure you set the MANUAL FEED to ON by pressing the Options |
| key on the control panel or select the Manual Feed in your printer |
| driver. |
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21 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE