DIFFICULTY | SUGGESTIONS | |
Cannot print when using Paint | Try setting the Display setting to ’256 colors.’ | |
Brush. |
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Cannot print when using | Try to reduce the print resolution. | |
Adobe Illustrator. |
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Thick lines and thin lines | Turn OFF | |
appear alternately. (banding) | driver. | |
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There are some dense lines. | Turn ON ’Reverse Order’ from the ’Paper’ tab in the printer driver. | |
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When using ATM fonts, some | If you are using Windows¨ 95 or 98, select ’Printer Settings’ from the | |
characters are missing or | ’Start’ menu. Open ’Brother XXXX’ properties. Click ’Spool Setting’ on | |
some characters are printed in | the ’Details’ tab. Select ’RAW’ from ’Spool Data Format.’ | |
their place. |
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Printing is slow. | In the Quality/Color tab of the Print dialog box, select Auto in the | |
| Document section. | |
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True2Life® is not working | If the image data is not full color in your application (Such as 256 color), | |
correctly. | True2Life® will not work. Please use at least 24 bit color data with the | |
| True2Life® feature. | |
‘Unable to write to LPT1’ or | 1. Make sure the MFC is on (plugged into the AC outlet) and that it is connected | |
‘LPT1 already in use’ Error | directly to the computer using the | |
Message appears. | cable must not go through another peripheral device (such as a Zip Drive, External | |
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‘MFC is Busy’ or ‘MFC | ||
2.Make sure the MFC is not showing an error message on the LCD. | ||
Connect Failure’ Error | ||
3.Make sure that there are no other device drivers, using the parallel port, | ||
Message appears. | ||
or software applications running automatically that start up when you turn | ||
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| on the computer (such as, drivers for Zip Drivers, External | |
| Drive, and so on.). | |
| Suggested areas to check: (Load=, Run=command lines in the win.ini file | |
| or the Startup Group). | |
| 4.Ask with your computer manufacturer to confirm that the computer’s | |
| parallel port settings in the BIOS are set to support a | |
| machine, such as Parallel Port | |
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‘MFC Connect Failure’ | If the MFC is not connected to your PC and you have loaded the Brother | |
| software, the PC will show ‘MFC Connect Failure’ each time you restart | |
| Windows®. You can ignore this message or you can turn it off by | |
| deselecting the AutoLoad PopUp check box in the Brother Control | |
| Center chapter. (See How to turn off AutoLoad on page | |
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PhotoCapture Center™ Difficulties | ||
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Removable Disk does not | a) Have you installed the Windows® 2000 update? | |
work properly. | If not, do the following: | |
| 1. Disconnect the USB cable. | |
| 2. Install the Windows 2000® update. Please see the Quick Setup | |
| Guide. | |
| After the installation the PC will be automatically restarted. | |
| 3. Wait about 1 minute after you reboot the PC, and then connect the | |
| USB cable. | |
| b) Take out the media card and put it back in again. | |
| c) If you have tried "Eject", you must take out the media card before you | |
| continue. | |
| d) If an error message appears when you try to eject the media card, it | |
| means the card is being accessed. | |
| Wait a while and then try again. | |
| e) If all of the above do not work, please turn off your PC and MFC, and | |
| then turn them on again. | |
| (You will have to unplug the power cord of the MFC to turn it off.) | |
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21 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE