DIFFICULTY

SUGGESTIONS

Cannot print when using Paint

Try setting the Display setting to ’256 colors.’

Brush.

 

 

 

Cannot print when using

Try to reduce the print resolution.

Adobe Illustrator.

 

 

 

Thick lines and thin lines

Turn OFF ’Bi-Directional Printing’ from the ’Basic’ tab in the printer

appear alternately. (banding)

driver.

 

 

There are some dense lines.

Turn ON ’Reverse Order’ from the ’Paper’ tab in the printer driver.

 

 

When using ATM fonts, some

If you are using Windows¨ 95 or 98, select ’Printer Settings’ from the

characters are missing or

’Start’ menu. Open ’Brother XXXX’ properties. Click ’Spool Setting’ on

some characters are printed in

the ’Details’ tab. Select ’RAW’ from ’Spool Data Format.’

their place.

 

 

 

Printing is slow.

In the Quality/Color tab of the Print dialog box, select Auto in the

 

Document section.

 

 

True2Life® is not working

If the image data is not full color in your application (Such as 256 color),

correctly.

True2Life® will not work. Please use at least 24 bit color data with the

 

True2Life® feature.

‘Unable to write to LPT1’ or

1. Make sure the MFC is on (plugged into the AC outlet) and that it is connected

‘LPT1 already in use’ Error

directly to the computer using the IEEE-1284 bi-directional parallel cable. The

Message appears.

cable must not go through another peripheral device (such as a Zip Drive, External

 

CD-ROM Drive, or Switch box) and should not belonger than 6 feet (2m).

‘MFC is Busy’ or ‘MFC

2.Make sure the MFC is not showing an error message on the LCD.

Connect Failure’ Error

3.Make sure that there are no other device drivers, using the parallel port,

Message appears.

or software applications running automatically that start up when you turn

 

 

on the computer (such as, drivers for Zip Drivers, External CD-ROM

 

Drive, and so on.).

 

Suggested areas to check: (Load=, Run=command lines in the win.ini file

 

or the Startup Group).

 

4.Ask with your computer manufacturer to confirm that the computer’s

 

parallel port settings in the BIOS are set to support a bi-directional

 

machine, such as Parallel Port Mode-ECP

 

 

‘MFC Connect Failure’

If the MFC is not connected to your PC and you have loaded the Brother

 

software, the PC will show ‘MFC Connect Failure’ each time you restart

 

Windows®. You can ignore this message or you can turn it off by

 

deselecting the AutoLoad PopUp check box in the Brother Control

 

Center chapter. (See How to turn off AutoLoad on page 14-2.)

 

 

PhotoCapture Center™ Difficulties

 

 

Removable Disk does not

a) Have you installed the Windows® 2000 update?

work properly.

If not, do the following:

 

1. Disconnect the USB cable.

 

2. Install the Windows 2000® update. Please see the Quick Setup

 

Guide.

 

After the installation the PC will be automatically restarted.

 

3. Wait about 1 minute after you reboot the PC, and then connect the

 

USB cable.

 

b) Take out the media card and put it back in again.

 

c) If you have tried "Eject", you must take out the media card before you

 

continue.

 

d) If an error message appears when you try to eject the media card, it

 

means the card is being accessed.

 

Wait a while and then try again.

 

e) If all of the above do not work, please turn off your PC and MFC, and

 

then turn them on again.

 

(You will have to unplug the power cord of the MFC to turn it off.)

 

 

21 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE