DIFFICULTY | SUGGESTIONS |
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Phone Line or Connections
The MFC does not answer when called
Make sure the MFC is in the correct receiving mode for your setup (either MANUAL, FAX ONLY, FAX/TEL, or EXTERNAL TAD). Check for a dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your MFC, ask your telephone company to check the line.
Sending Faxes
Poor sending quality | Try changing your resolution to FINE or S.FINE. Make a copy to check | |||
| your MFC’s scanner operation. | |||
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Transmission Verification | There is probably temporary noise or static on the line. Try sending the | |||
Report says ‘Result:NG’ or | fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the | |||
‘Result:ERROR’ | Transmission Verification Report, your MFC may be out of memory. To | |||
| gain extra memory, you can turn off Fax Storage (see Setting Fax | |||
| Storage on page | |||
| cancel a Delayed Fax or Polling Job (see Canceling a job in the memory | |||
| on page | |||
| check your phone line. |
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Vertical black lines when | If the copy you made shows the same problem, your scanner is dirty | |||
sending | ||||
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Handling Incoming Calls |
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MFC ‘Hear’ Voice as CNG | If your MFC is set to Easy Receive ON, it is more sensitive to sounds. | |||
Tone | Your MFC may mistakenly interpret certain voices or music on the line | |||
| as a calling fax machine and respond with fax receiving tones. | |||
| Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by | |||
| turning Easy Receive to OFF. (See Easy Receive, page | |||
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Sending a Fax Call to the MFC | If you answered at the MFC, press Fax Start and hang up immediately. | |||
| If you answered on an extension phone, press your Fax Receive Code | |||
| (default setting is ( |
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| 51). When your MFC answers, hang up. |
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Custom features on a single | If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice | |||
line | Mail, an alarm system or any other custom feature on a single phone line with | |||
| your MFC, it may create a problem sending or receiving fax data. | |||
| For example: If you are sending or receiving a fax message while a custom | |||
| feature signal comes through on the line, the signal can temporarily interrupt | |||
| or disrupt the fax data. Brother’s ECM feature should help overcome this | |||
| problem. This condition is related to the telephone system industry and is | |||
| common to all devices that send and receive data on a single, shared line with | |||
| custom features. If avoiding a slight interruption is crucial to your business, we | |||
| recommend a separate phone line with no custom features. | |||
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Printer Difficulties |
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Horizontal lines appear in text | Clean the print head (see Cleaning the print head on pages | |||
or graphics. | you clean the print heads five times and the print has not improved, call | |||
| Brother Customer Service at | |||
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Scanning Difficulties |
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TWAIN errors appear while | Make sure the Brother TWAIN driver is selected as the primary source. | |||
scanning | In PaperPort¨, click File Select Source, highlight the Brother TWAIN | |||
| driver and click Select. |
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Software Difficulties |
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Cannot perform ‘2 in 1 or 4 in 1’ printing.
Check that the paper size setting in the application and in the printer driver are the same.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 8