DIFFICULTY

SUGGESTIONS

 

 

Phone Line or Connections

The MFC does not answer when called

Make sure the MFC is in the correct receiving mode for your setup (either MANUAL, FAX ONLY, FAX/TEL, or EXTERNAL TAD). Check for a dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your MFC, ask your telephone company to check the line.

Sending Faxes

Poor sending quality

Try changing your resolution to FINE or S.FINE. Make a copy to check

 

your MFC’s scanner operation.

 

 

 

 

Transmission Verification

There is probably temporary noise or static on the line. Try sending the

Report says ‘Result:NG’ or

fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the

‘Result:ERROR’

Transmission Verification Report, your MFC may be out of memory. To

 

gain extra memory, you can turn off Fax Storage (see Setting Fax

 

Storage on page 8-3.), print fax messages in memory (see page 5-6.)or

 

cancel a Delayed Fax or Polling Job (see Canceling a job in the memory

 

on page 6-10.). If the problem continues, ask the telephone company to

 

check your phone line.

 

 

 

 

 

Vertical black lines when

If the copy you made shows the same problem, your scanner is dirty

sending

(See Cleaning the Scanner on page 21-16.).

 

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

 

 

 

MFC ‘Hear’ Voice as CNG

If your MFC is set to Easy Receive ON, it is more sensitive to sounds.

Tone

Your MFC may mistakenly interpret certain voices or music on the line

 

as a calling fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by

 

turning Easy Receive to OFF. (See Easy Receive, page 5-4)

 

 

 

 

Sending a Fax Call to the MFC

If you answered at the MFC, press Fax Start and hang up immediately.

 

If you answered on an extension phone, press your Fax Receive Code

 

(default setting is (

 

 

51). When your MFC answers, hang up.

 

 

 

 

 

 

Custom features on a single

If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice

line

Mail, an alarm system or any other custom feature on a single phone line with

 

your MFC, it may create a problem sending or receiving fax data.

 

For example: If you are sending or receiving a fax message while a custom

 

feature signal comes through on the line, the signal can temporarily interrupt

 

or disrupt the fax data. Brother’s ECM feature should help overcome this

 

problem. This condition is related to the telephone system industry and is

 

common to all devices that send and receive data on a single, shared line with

 

custom features. If avoiding a slight interruption is crucial to your business, we

 

recommend a separate phone line with no custom features.

 

 

 

 

 

Printer Difficulties

 

 

 

 

 

 

 

 

Horizontal lines appear in text

Clean the print head (see Cleaning the print head on pages 21-10). If

or graphics.

you clean the print heads five times and the print has not improved, call

 

Brother Customer Service at 1-800-284-4329 (in USA),

 

1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).

 

 

 

 

 

Scanning Difficulties

 

 

 

 

 

 

 

 

TWAIN errors appear while

Make sure the Brother TWAIN driver is selected as the primary source.

scanning

In PaperPort¨, click File Select Source, highlight the Brother TWAIN

 

driver and click Select.

 

 

 

 

 

 

Software Difficulties

 

 

 

 

Cannot perform ‘2 in 1 or 4 in 1’ printing.

Check that the paper size setting in the application and in the printer driver are the same.

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 8