ERROR MESSAGES

ERROR

CAUSE

 

ACTION

MESSAGE

 

 

 

 

 

 

DOC. COVER

The document cover is open.

Remove any paper from the ADF and

OPEN

 

close the document cover, and then

 

 

press Stop/Exit.

 

 

 

DR MODE IN

The machine is set to Distinctive Ring mode.

Set Distinctive Ring to OFF. (See

USE

You can not change the Receive Mode from

Turning off the Distinctive Ring on

 

Manual to another mode.

page 5-11.)

 

 

 

 

HIGH

The print heads are too warm.

Allow the MFC to cool down.

TEMPERATURE

 

 

 

 

 

 

INK EMPTY

One or more of the ink cartridges is empty. The

Replace the ink cartridges. See

 

MFC will stop all print operations. While memory

page 21-17.

 

 

is available, black and white faxes will be

 

 

 

received into memory. If a sending machine has

 

 

 

a color fax, the MFC’s ‘handshake’ will request

 

 

 

that the fax be sent as black and white. If the

 

 

 

sending machine has the ability to convert it, the

 

 

 

color fax will be received into memory as a black

 

 

 

and white fax. Only MFC’s that are connected

 

 

 

with a USB cable will be able to perform scan

 

 

 

operations. MFCs that are connected with a

 

 

 

parallel cable, will not scan.

 

 

 

To ensure good print quality, the MFC will

 

 

 

regularly clean the print heads. You can press

 

 

 

Ink to start the cleaning process when needed.

 

 

 

(The cleaning process uses up ink and can

 

 

 

cause the ink to run out.)

 

 

 

 

 

LOW

The print heads are too cold.

Allow the machine to warm up.

TEMPERATURE

 

 

 

 

 

 

MACHINE

The MFC has a mechanical problem.

Call Brother Customer Service.

ERROR XX

 

In USA:

1-800-284-4329

 

 

In Canada:

1-877-BROTHER

 

 

In Montreal: (514) 685-6464

 

 

 

MEDIA ERROR

The media card is either bad or not formatted.

Reinsert the correct media card.

 

 

 

NEAR EMPTY

One or more of the ink cartridges are running out

Order a new ink cartridge.

 

of ink. See INK EMPTY.

See Ordering accessories and

 

 

supplies on page ii.

 

 

 

NO FILE

The media card in the media drive does not

Reinsert the correct media card.

 

contain a .JPG file.

 

 

 

 

 

NO RESPONSE/

The number you dialed does not answer or is

Verify the number and try again.

BUSY

busy.

 

 

 

 

 

NOT

You tried to access a Speed Dial number that is

Set up the Speed Dial number.

REGISTERED

not programmed.

See Storing Speed Dial numbers on

 

 

page 7-1.

 

 

 

 

OUT OF

The data is too large for the MFC’s memory.

See Out of memory message on

MEMORY

 

page 10-3.

 

 

 

 

PAPER JAM

The paper is jammed in the MFC.

See Printer Jam or Paper Jam on

 

 

page 21-4.

 

 

 

 

UNSUPPORTED

You inserted the media card which can not be

Reinsert the correct media card.

CARD

used.

 

 

 

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 2