ERROR MESSAGES
ERROR | CAUSE |
| ACTION |
MESSAGE |
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DOC. COVER | The document cover is open. | Remove any paper from the ADF and | |
OPEN |
| close the document cover, and then | |
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| press Stop/Exit. | |
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DR MODE IN | The machine is set to Distinctive Ring mode. | Set Distinctive Ring to OFF. (See | |
USE | You can not change the Receive Mode from | ||
| Manual to another mode. |
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HIGH | The print heads are too warm. | Allow the MFC to cool down. | |
TEMPERATURE |
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INK EMPTY | One or more of the ink cartridges is empty. The | Replace the ink cartridges. See | |
| MFC will stop all print operations. While memory |
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| is available, black and white faxes will be |
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| received into memory. If a sending machine has |
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| a color fax, the MFC’s ‘handshake’ will request |
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| that the fax be sent as black and white. If the |
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| sending machine has the ability to convert it, the |
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| color fax will be received into memory as a black |
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| and white fax. Only MFC’s that are connected |
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| with a USB cable will be able to perform scan |
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| operations. MFCs that are connected with a |
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| parallel cable, will not scan. |
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| To ensure good print quality, the MFC will |
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| regularly clean the print heads. You can press |
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| Ink to start the cleaning process when needed. |
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| (The cleaning process uses up ink and can |
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| cause the ink to run out.) |
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LOW | The print heads are too cold. | Allow the machine to warm up. | |
TEMPERATURE |
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MACHINE | The MFC has a mechanical problem. | Call Brother Customer Service. | |
ERROR XX |
| In USA: | |
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| In Canada: | |
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| In Montreal: (514) | |
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MEDIA ERROR | The media card is either bad or not formatted. | Reinsert the correct media card. | |
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NEAR EMPTY | One or more of the ink cartridges are running out | Order a new ink cartridge. | |
| of ink. See INK EMPTY. | ||
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NO FILE | The media card in the media drive does not | Reinsert the correct media card. | |
| contain a .JPG file. |
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NO RESPONSE/ | The number you dialed does not answer or is | Verify the number and try again. | |
BUSY | busy. |
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NOT | You tried to access a Speed Dial number that is | Set up the Speed Dial number. | |
REGISTERED | not programmed. | ||
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OUT OF | The data is too large for the MFC’s memory. | ||
MEMORY |
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PAPER JAM | The paper is jammed in the MFC. | ||
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UNSUPPORTED | You inserted the media card which can not be | Reinsert the correct media card. | |
CARD | used. |
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 2