Troubleshooting, ⋅ The Scanner Does Not Turn on | Canon DR-3010C

Chapter 7 Troubleshooting

1.	Troubleshooting	75
2.	Uninstalling the Software	79
	Uninstalling the ISIS/TWAIN Driver and Job Registration Tool	79
	Uninstalling CapturePerfect 3.0	80
3.	Removing the Document Feed Tray	81

1. Troubleshooting

This section describes the possible problems that might occur during use of the scanner and how to solve them.

Refer to the references below that correspond with any problems that you might encounter.

The Scanner Does Not Turn ON	P. 75
The Scanner Is Not Recognized	P. 75
Slow Scanning Speed	P. 76
Scanning Is Not Performed	P. 76
Documents Do Not Feed Properly	P. 76
Saved Image Files Do Not Open	P. 77
Scanning Results Are Not as Expected	P. 77
An Error Code Is Displayed on the Display Panel	P. 78

If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or service representative.

⋅The Scanner Does Not Turn ON

Check the following if the scanner does not turn ON:

•Is the power switch turned ON?

•Is the power cord connected correctly?

•Is the power cord inserted into the power outlet?

For details on connecting the power cord, see "Chapter 2 Setup - Connecting the Scanner to the Computer," on p.16.

⋅The Scanner Is Not Recognized

The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.

Problem The scanner is not connected correctly

Solution Make sure that the scanner and the computer are connected correctly with the USB cable. (See "Chapter 2 Setup - Connecting the Scanner to the Computer," on p.16.)

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DR-3010C

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Canon DR-3010C user manual Troubleshooting, ⋅ The Scanner Does Not Turn on, ⋅ The Scanner Is Not Recognized

Contents

Document Scanner Copyright Canon Electronics INC ALL Rights Reserved International Energy Star Office Equipment ProgramTrademarks Copyright Introduction Appendix Maintenance Installation Location Important Safety Instructions 20% to 80% RH Handling Disposal Features of the DR-3010C Document Scanner „ Deskew „ Sleep Mode„ Auto Color Detection „ Folio Scan „ Front View/Right-Side View „ Operation Panel Names and Functions of Parts „ Paper Eject Stopper „ Feed Selection Lever Operating systems Installing the SoftwareTurning the Power on Scanner System Requirements Menu Screen Typical Installation Read Manuals Installing the SoftwareSetup Disc This section describes how to install the required software Software Installation Follow the procedure below to install the softwareTurn the power of the computer on DR-3010C Connect the scanner to the computer Connecting the Scanner to the Computer Scanner Model Scanner Recognition Turning the Power on Documents Size Paper weight 140 lb bond 300 g/m2 0.0138 0.35 mm or lessDocument must meet the following criteria to be scannable Size Preparing the Scanner Preparing the TraysPreparing the Document Stopper So that it is upside down Feeding in the Page Separation ModeSwitch the feed selection lever to Page Separation Placing Documents Use the application software to start scanning Feeding in the Bypass Mode Switch the feed selection lever to BypassPlacing Cards Placing Folded Documents Scanning With CapturePerfect Scanning Methods DR-3010C Job Function Scanning with the Job Function DR-3010C Enhancing the Text of a Document Using the Scan PanelSpecial Scanning Scan Panel Functions Auto Page Size Detection Scanning Different Sized Documents TogetherSkipping Blank Pages Scanning Single-Sided 11 x 17/A3 Documents Deskew Off Deskew On Deskewing DocumentsMoire Reduction Correcting the Text Orientation of Documents Practical Examples Prescan Registering Settings DR-3010C Control Panel Classic View Setting the Long Document ModeOther Functions Bypass, and scan the documents one at a time DR-3010C Before Using the Scanner Before Using the Scanner ISIS/TWAIN Driver Properties Dialog Box Scanned image is saved Scan Mode SettingsMode settings Auto Color Detection Auto Color Detection ModeColor Saturation/Proportion of Color Contrast Paper Size SettingsMode in case of binary Brightness Duplex Scan Resolution SettingsScanning Side Settings Simplex Correcting Image Skewing Skip blankFolio Moire Reduction Adjusting the Scan Area Margin Scan Area Dialog Box Twain DriverArea Area Window Used the Back Side Contrast Check Box Brightness/Contrast AdjustmentAdjusts the contrast of images to be scanned Used the Back Side Brightness Check Box Gamma Curve Settings Image Rotation Image Contour Adjustment Abnormally when it is enabled Text Orientation DetectionPreventing Bleed Through/Removing the Document Background Enhancing the Red Color Omitting a Specific Color Rapid System Recovery Double Feed DetectionDetect by Length Feeding Options Prescan When scanning is complete, the Prescan window is displayed Checking the Version Registering Scanning Conditions Starting the Job Registration Tool Job Registration Tool Settings Attach to E-mail Close Button New/Editing Dialog BoxJob Registration Tool Dialog Box Save as File Print Registered Job List „ Job title Settings Common to Each Function„ Scanner setting „ Job Number No to No Settings to Save Image Files „ Language for OCR „ Jpeg File Setting Dialog Box „ Quality„ Compression rate Select Normal to save files with standard compression „ Print format Setting the LauncherSettings to Print Scanned Images „ Printer Control Panel Classic View Click OK Admin Dialog BoxSettings for Monitoring the Folder for Saved Images „ Capacity Warning Settings Monitor Job Dialog Settings Job Backup SettingsSetting the Maximum Size of E-Mail Attachments Printing Registered Jobs Regular Maintenance Regular MaintenanceCleaning the Scanner Cleaning the Inside of the Scanner Open the document eject tray. See p.21 Cleaning the Sensor Glass and the Rollers Remove the feed roller and retard roller. See p.69 and p.71 Roller Replacement Cycle Removing/Attaching the Feed RollerRemoving the Feed Roller Attaching the Feed Roller Removing the Retard Roller Removing/Attaching the Retard Roller Attaching the Retard Roller Removing/Attaching the Document Holding Guide Removing the Document Holding GuideAttaching the Document Holding Guide Printers and Other Hardware Resetting the Counter ⋅ The Scanner Does Not Turn on TroubleshootingTroubleshooting Uninstalling the Software Problem The scanner is not connected correctly ⋅ Slow Scanning Speed ⋅ Scanning Is Not Performed⋅ Documents Do Not Feed Properly ⋅ Scanning Results Are Not as Expected ⋅ Saved Image Files Do Not Open On p.34 ⋅ An Error Code Is Displayed on the Display PanelSetting auto-detection of the paper size Local authorized Canon Dealer, or service representative Uninstallin g the Software Log on to Windows as an AdministratorIf you clicked DR-3010C Job Tool, click Change/Remove Complete, click OK Uninstalling CapturePerfectClick Yes in the DR-3010C Setup dialog box Click Finish Guide is unsnapped from the document feed tray Removing the Document Feed Tray Main Unit SpecificationsSpecifications Specifications Exchange roller kit product code 3335B001AA Replacement PartsProduct specifications are subject to change without notice AC Adapter 100 to 240 V type External Dimensions EEA Norway, Iceland and Liechtenstein FCC Regulations For 120 V modelRadio Interference Regulations For 120 V models European Union and EEA only Document holding guide Cleaning Special scanning Retard rollerRoller, replacing Software