Canon DR-3010C Chapter 7 Troubleshooting

DR-3010C

Chapter 7 Troubleshooting

1. Troubleshooting ..................................................................... 75

2. Uninstalling the Software.......................................................... 79

Uninstalling the ISIS/TWAIN Driver and Job Registration Tool.............. 79

Uninstalling CapturePerfect 3.0............................................................. 80

3. Removing the Document Feed Tray .............................................. 81

This section describes the possible problems that might occur during use of the

scanner and how to solve them.

Refer to the references below that correspond with any problems that you might

encounter.

The Scanner Does Not Turn ON .................................................................... P. 75

The Scanner Is Not Recognized.................................................................... P. 75

Slow Scanning Speed................................................................................... P. 76

Scanning Is Not Performed .......................................................................... P. 76

Documents Do Not Feed Properly ................................................................ P. 76

Saved Image Files Do Not Open ................................................................... P. 77

Scanning Results Are Not as Expected ......................................................... P. 77

An Error Code Is Displayed on the Display Panel.......................................... P. 78

If, after consulting this section, you still cannot resolve the problem, contact your

local authorized Canon dealer or service representative.

× The Scanner Does Not Turn ON

Check the following if the scanner does not turn ON:

•Is the power switch turned ON?

•Is the power cord connected correctly?

•Is the power cord inserted into the power outlet?

For details on connecting the power cord, see "Chapter 2 Setup - Connecting the

Scanner to the Computer," on p.16.

× The Scanner Is Not Recognized

The following are possible causes of the PC failing to recognize the scanner. Check

each possible cause.

Problem

Solution

The scanner is not connected correctly

Make sure that the scanner and the computer are connected

correctly with the USB cable. (See "Chapter 2 Setup - Connecting the

Scanner to the Computer," on p.16.)

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