Problem

The rollers inside the scanner are dirty or worn.

Solution

Clean the rollers. (See p.67.) If the rollers are worn, then they need

 

to be replaced. Contact your local authorized Canon dealer or service

 

representative to purchase a roller replacement kit.

For information on removing jammed documents, see "6. Handling Paper Jams/ Double Feed Detection," on p.34.

Saved Image Files Do Not Open

When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Confirm the status, and use one of the following solutions to handle the problem.

Symptoms

A multipage TIFF file saved in CapturePerfect 3.0 cannot be

 

opened by other applications.

Problem

The application you are using to open the TIFF file does not support

 

multipage TIFF files.

Solution

Open the file with an application that supports multipage TIFF files.

Symptoms

A TIFF file saved in CapturePerfect 3.0 cannot be opened by other

 

applications.

Problem

If the TIFF file saved in CapturePerfect 3.0 has been compressed, the

 

application you are using to open the TIFF file does not support the

 

compression type that was used to save the file in CapturePerfect 3.0.

Solution

Set the compression type for the image file to ‘None’, and save the

 

file again in CapturePerfect 3.0.

 

 

Scanning Results Are Not as Expected

If there is a problem with the scanning result (for example, the scanned image is not clear, or the image is striped or dirty) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner.

Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in use does not support ISIS/TWAIN driver functions.

Symptoms

The scanned image is too dark (or faint).

Problem

The Brightness setting is set incorrectly.

Solution

If the image is dark, click the [Brightness] tab in the Properties for

 

Canon DR-3010C dialog box drag the <Brightness> slider to the

 

right to increase the Brightness setting, or if the image is faint, drag

 

the <Brightness> slider to the left to decrease the Brightness setting.

Symptoms

Text or images on the rear side of your document appear in the

 

scanned image.

Problem

The Brightness setting is too low, or the paper is too thin.

Solution

Click the [Brightness] tab in the Properties for Canon DR-3010C

 

dialog box drag the <Brightness> slider to the right to increase

 

the Brightness setting. If the paper is too thin, make a copy of the

 

documents and then scan the copy. Alternatively, click the [Image

 

processing] tab in the Properties for Canon DR-3010C dialog box

 

select the [Prevent Bleed Through / Remove Background] check

 

box.

Symptoms

Double-sided scanning is not possible.

Problem

The Scanning Side drop-down list is set to ’Simplex’.

Solution

Click the [Basic] tab in the Properties for Canon DR-3010C dialog

 

box select [Duplex] from the Scanning Side drop-down list.

Symptoms

The scanned image is skewed.

Problem

The document has been fed at an angle (skew).

Solution

Use the document guide adapter to prevent document skew. Click

 

the [Basic] tab in the Properties for Canon DR-3010C dialog box

 

select the [Deskew] check box.

Symptoms

Lines, smudges, or dirt appear on the scanned image.

Problem

The scanning glass or rollers inside the scanner are dirty.

Solution

Clean the scanning glass and rollers. If lines still appear on the

 

image even after cleaning the scanning glass and rollers, the

 

scanning glass inside the scanner may be scratched. Contact your

 

local authorized Canon dealer or service representative.

Symptoms

There are abnormalities in the image.

Problem

The scanning glass or rollers inside the scanner may be dirty.

Solution

Clean the scanning glass and rollers. If there are still abnormalities

 

in the image even after cleaning the scanning glass and rollers, the

 

scanning glass inside the scanner may be scratched. Contact your

 

local authorized Canon dealer or service representative.

 

 

77

DR-3010C

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Canon DR-3010C user manual ⋅ Saved Image Files Do Not Open, ⋅ Scanning Results Are Not as Expected