⋅ Saved Image Files Do Not Open | Canon DR-3010C specification

Problem	The rollers inside the scanner are dirty or worn.
Solution	Clean the rollers. (See p.67.) If the rollers are worn, then they need
	to be replaced. Contact your local authorized Canon dealer or service
	representative to purchase a roller replacement kit.

For information on removing jammed documents, see "6. Handling Paper Jams/ Double Feed Detection," on p.34.

⋅Saved Image Files Do Not Open

When image files saved by CapturePerfect 3.0 cannot be opened by other applications, the probable causes are as follows. Confirm the status, and use one of the following solutions to handle the problem.

Symptoms	A multipage TIFF file saved in CapturePerfect 3.0 cannot be
	opened by other applications.
Problem	The application you are using to open the TIFF file does not support
	multipage TIFF files.
Solution	Open the file with an application that supports multipage TIFF files.

Symptoms	A TIFF file saved in CapturePerfect 3.0 cannot be opened by other
	applications.
Problem	If the TIFF file saved in CapturePerfect 3.0 has been compressed, the
	application you are using to open the TIFF file does not support the
	compression type that was used to save the file in CapturePerfect 3.0.
Solution	Set the compression type for the image file to ‘None’, and save the
	file again in CapturePerfect 3.0.

⋅Scanning Results Are Not as Expected

If there is a problem with the scanning result (for example, the scanned image is not clear, or the image is striped or dirty) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner.

Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in use does not support ISIS/TWAIN driver functions.

Symptoms	The scanned image is too dark (or faint).
Problem	The Brightness setting is set incorrectly.
Solution	If the image is dark, click the [Brightness] tab in the Properties for
	Canon DR-3010C dialog box → drag the <Brightness> slider to the
	right to increase the Brightness setting, or if the image is faint, drag
	the <Brightness> slider to the left to decrease the Brightness setting.

Symptoms	Text or images on the rear side of your document appear in the
	scanned image.
Problem	The Brightness setting is too low, or the paper is too thin.
Solution	Click the [Brightness] tab in the Properties for Canon DR-3010C
	dialog box → drag the <Brightness> slider to the right to increase
	the Brightness setting. If the paper is too thin, make a copy of the
	documents and then scan the copy. Alternatively, click the [Image
	processing] tab in the Properties for Canon DR-3010C dialog box →
	select the [Prevent Bleed Through / Remove Background] check
	box.

Symptoms	Double-sided scanning is not possible.
Problem	The Scanning Side drop-down list is set to ’Simplex’.
Solution	Click the [Basic] tab in the Properties for Canon DR-3010C dialog
	box → select [Duplex] from the Scanning Side drop-down list.

Symptoms	The scanned image is skewed.
Problem	The document has been fed at an angle (skew).
Solution	Use the document guide adapter to prevent document skew. Click
	the [Basic] tab in the Properties for Canon DR-3010C dialog box →
	select the [Deskew] check box.

Symptoms	Lines, smudges, or dirt appear on the scanned image.
Problem	The scanning glass or rollers inside the scanner are dirty.
Solution	Clean the scanning glass and rollers. If lines still appear on the
	image even after cleaning the scanning glass and rollers, the
	scanning glass inside the scanner may be scratched. Contact your
	local authorized Canon dealer or service representative.

Symptoms	There are abnormalities in the image.
Problem	The scanning glass or rollers inside the scanner may be dirty.
Solution	Clean the scanning glass and rollers. If there are still abnormalities
	in the image even after cleaning the scanning glass and rollers, the
	scanning glass inside the scanner may be scratched. Contact your
	local authorized Canon dealer or service representative.

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DR-3010C

Image 77

Canon DR-3010C user manual ⋅ Saved Image Files Do Not Open, ⋅ Scanning Results Are Not as Expected

Contents

Document Scanner Trademarks International Energy Star Office Equipment ProgramCopyright Copyright Canon Electronics INC ALL Rights Reserved Introduction Appendix Maintenance Installation Location Important Safety Instructions 20% to 80% RH Handling Disposal Features of the DR-3010C Document Scanner „ Auto Color Detection „ Sleep Mode„ Folio Scan „ Deskew „ Front View/Right-Side View „ Operation Panel Names and Functions of Parts „ Paper Eject Stopper „ Feed Selection Lever Turning the Power on Installing the SoftwareScanner System Requirements Operating systems Setup Disc Installing the SoftwareThis section describes how to install the required software Menu Screen Typical Installation Read Manuals Turn the power of the computer on Software InstallationFollow the procedure below to install the software DR-3010C Connect the scanner to the computer Connecting the Scanner to the Computer Scanner Model Scanner Recognition Turning the Power on Documents Document must meet the following criteria to be scannable Paper weight 140 lb bond 300 g/m2 0.0138 0.35 mm or lessSize Size Preparing the Document Stopper Preparing the ScannerPreparing the Trays Switch the feed selection lever to Page Separation Feeding in the Page Separation ModePlacing Documents So that it is upside down Use the application software to start scanning Placing Cards Feeding in the Bypass ModeSwitch the feed selection lever to Bypass Placing Folded Documents Scanning With CapturePerfect Scanning Methods DR-3010C Job Function Scanning with the Job Function DR-3010C Special Scanning Using the Scan PanelScan Panel Functions Enhancing the Text of a Document Skipping Blank Pages Scanning Different Sized Documents TogetherScanning Single-Sided 11 x 17/A3 Documents Auto Page Size Detection Moire Reduction Deskewing DocumentsCorrecting the Text Orientation of Documents Deskew Off Deskew On Practical Examples Prescan Registering Settings DR-3010C Other Functions Setting the Long Document ModeBypass, and scan the documents one at a time Control Panel Classic View DR-3010C Before Using the Scanner Before Using the Scanner ISIS/TWAIN Driver Properties Dialog Box Mode settings Scan Mode SettingsAuto Color Detection Scanned image is saved Color Saturation/Proportion of Color Auto Color DetectionMode Mode in case of binary Paper Size SettingsBrightness Contrast Scanning Side Settings Scan Resolution SettingsSimplex Duplex Folio Correcting Image SkewingSkip blank Moire Reduction Adjusting the Scan Area Area Scan Area Dialog Box Twain DriverArea Window Margin Adjusts the contrast of images to be scanned Brightness/Contrast AdjustmentUsed the Back Side Brightness Check Box Used the Back Side Contrast Check Box Gamma Curve Settings Image Rotation Image Contour Adjustment Preventing Bleed Through/Removing the Document Background Abnormally when it is enabledText Orientation Detection Enhancing the Red Color Omitting a Specific Color Detect by Length Rapid System RecoveryDouble Feed Detection Feeding Options Prescan When scanning is complete, the Prescan window is displayed Checking the Version Registering Scanning Conditions Starting the Job Registration Tool Job Registration Tool Settings Job Registration Tool Dialog Box New/Editing Dialog BoxSave as File Print Registered Job List Attach to E-mail Close Button „ Scanner setting Settings Common to Each Function„ Job Number No to No „ Job title Settings to Save Image Files „ Compression rate „ Jpeg File Setting Dialog Box „ QualitySelect Normal to save files with standard compression „ Language for OCR Settings to Print Scanned Images Setting the Launcher„ Printer „ Print format Control Panel Classic View Settings for Monitoring the Folder for Saved Images Admin Dialog Box„ Capacity Warning Settings Click OK Setting the Maximum Size of E-Mail Attachments Monitor Job Dialog SettingsJob Backup Settings Printing Registered Jobs Cleaning the Scanner Regular MaintenanceCleaning the Inside of the Scanner Regular Maintenance Open the document eject tray. See p.21 Cleaning the Sensor Glass and the Rollers Remove the feed roller and retard roller. See p.69 and p.71 Removing the Feed Roller Roller Replacement CycleRemoving/Attaching the Feed Roller Attaching the Feed Roller Removing the Retard Roller Removing/Attaching the Retard Roller Attaching the Retard Roller Attaching the Document Holding Guide Removing/Attaching the Document Holding GuideRemoving the Document Holding Guide Printers and Other Hardware Resetting the Counter Troubleshooting Uninstalling the Software TroubleshootingProblem The scanner is not connected correctly ⋅ The Scanner Does Not Turn on ⋅ Documents Do Not Feed Properly ⋅ Slow Scanning Speed⋅ Scanning Is Not Performed ⋅ Scanning Results Are Not as Expected ⋅ Saved Image Files Do Not Open Setting auto-detection of the paper size ⋅ An Error Code Is Displayed on the Display PanelLocal authorized Canon Dealer, or service representative On p.34 If you clicked DR-3010C Job Tool, click Change/Remove Uninstallin g the SoftwareLog on to Windows as an Administrator Click Yes in the DR-3010C Setup dialog box Uninstalling CapturePerfectClick Finish Complete, click OK Guide is unsnapped from the document feed tray Removing the Document Feed Tray Specifications SpecificationsSpecifications Main Unit Product specifications are subject to change without notice Replacement PartsAC Adapter 100 to 240 V type Exchange roller kit product code 3335B001AA External Dimensions Radio Interference Regulations For 120 V models FCC Regulations For 120 V modelEuropean Union and EEA only EEA Norway, Iceland and Liechtenstein Document holding guide Cleaning Roller, replacing Retard rollerSoftware Special scanning