Canon DR-3010C Saved Image Files Do Not Open, Scanning Results Are Not as Expected

DR-3010C

For information on removing jammed documents, see "6. Handling Paper Jams/

Double Feed Detection," on p.34.

× Saved Image Files Do Not Open

When image files saved by CapturePerfect 3.0 cannot be opened by other

applications, the probable causes are as follows. Confirm the status, and use one of

the following solutions to handle the problem.

× Scanning Results Are Not as Expected

If there is a problem with the scanning result (for example, the scanned image is

not clear, or the image is striped or dirty) the probable causes are incorrect ISIS/

TWAIN driver settings or a problem with the scanning unit inside the scanner.

Scanning results can also become skewed if the ISIS/TWAIN driver has not been

installed correctly, or the application in use does not support ISIS/TWAIN driver

functions.

Problem

Solution

The rollers inside the scanner are dirty or worn.

Clean the rollers. (See p.67.) If the rollers are worn, then they need

to be replaced. Contact your local authorized Canon dealer or service

representative to purchase a roller replacement kit.

Symptoms

Problem

Solution

A multipage TIFF file saved in CapturePerfect 3.0 cannot be

opened by other applications.

The application you are using to open the TIFF file does not support

multipage TIFF files.

Open the file with an application that supports multipage TIFF files.

Symptoms

Problem

Solution

A TIFF file saved in CapturePerfect 3.0 cannot be opened by other

applications.

If the TIFF file saved in CapturePerfect 3.0 has been compressed, the

application you are using to open the TIFF file does not support the

compression type that was used to save the file in CapturePerfect 3.0.

Set the compression type for the image file to ‘None’, and save the

file again in CapturePerfect 3.0.

Symptoms

Problem

Solution

The scanned image is too dark (or faint).

The Brightness setting is set incorrectly.

If the image is dark, click the [Brightness] tab in the Properties for

Canon DR-3010C dialog box → drag the <Brightness> slider to the

right to increase the Brightness setting, or if the image is faint, drag

the <Brightness> slider to the left to decrease the Brightness setting.

Symptoms

Problem

Solution

Text or images on the rear side of your document appear in the

scanned image.

The Brightness setting is too low, or the paper is too thin.

Click the [Brightness] tab in the Properties for Canon DR-3010C

dialog box → drag the <Brightness> slider to the right to increase

the Brightness setting. If the paper is too thin, make a copy of the

documents and then scan the copy. Alternatively, click the [Image

processing] tab in the Properties for Canon DR-3010C dialog box →

select the [Prevent Bleed Through / Remove Background] check

box.

Symptoms

Problem

Solution

Double-sided scanning is not possible.

The Scanning Side drop-down list is set to ’Simplex’.

Click the [Basic] tab in the Properties for Canon DR-3010C dialog

box → select [Duplex] from the Scanning Side drop-down list.

Symptoms

Problem

Solution

The scanned image is skewed.

The document has been fed at an angle (skew).

Use the document guide adapter to prevent document skew. Click

the [Basic] tab in the Properties for Canon DR-3010C dialog box →

select the [Deskew] check box.

Symptoms

Problem

Solution

Lines, smudges, or dirt appear on the scanned image.

The scanning glass or rollers inside the scanner are dirty.

Clean the scanning glass and rollers. If lines still appear on the

image even after cleaning the scanning glass and rollers, the

scanning glass inside the scanner may be scratched. Contact your

local authorized Canon dealer or service representative.

Symptoms

Problem

Solution

There are abnormalities in the image.

The scanning glass or rollers inside the scanner may be dirty.

Clean the scanning glass and rollers. If there are still abnormalities

in the image even after cleaning the scanning glass and rollers, the

scanning glass inside the scanner may be scratched. Contact your

local authorized Canon dealer or service representative.