Troubleshooting
Printed Surface is Scratched or Ink Blots
Possible Cause
Try This
There are ink blots on | Clean the paper feed roller. | ||||||||||
the printed surface. | See “Paper Does Not Feed Properly” on page 68. | ||||||||||
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There are ink blots on | If the protrusions inside the printer are stained, open the cover of | ||||||||||
the back side of the | the printer and then wipe ink off the protrusions using a swab or | ||||||||||
printed surface. | the like as shown. | ||||||||||
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| Before cleaning, be sure to turned off the printer. |
Printed on the back side | Follow the steps described below to clean the inside of the printer. | |
of the sheet/The roller | 1. | Ensure that the printer is turned on. |
inside the printer is | 2. | Load the Glossy Photo paper (4"×6"/ 101.6×152.4mm paper). |
extremely dirty | 3. | Hold the RESUME/CANCEL button down and release after the |
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| POWER lamp flashes five times, then feed the sheet of paper. |
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| After the cleaning is operated for a few seconds, the paper |
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| comes out. |
| note |
| If the problem remains after performing, repeat this procedure |
| starting with step 1. |
| If the problem remains, contact a Canon service representative. |
| Important |
| Check that your paper is loaded with the correct print side facing up. |
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Inappropriate paper type | Check to see if the paper you are printing on is too thick or curled. |
used | See “Print Media to Avoid” on page 18. |
| Note that smudging may occur at the top and bottom edges of the |
| paper when using Borderless Printing. |
| note |
| If this does not solve the problem, set the paper thickness lever on |
| the left. See “Paper Thickness Lever” on page 8. |
| * Replace the paper thickness lever on the right after printing. |
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