Receiving Problems | Canon MF5750, MF5770 guide

7

Troubleshooting

Receiving Problems

Cannot receive a fax automatically.

QIs the machine set to receive automatically?

AFor the machine to receive faxes automatically, the receive mode must be set to <FaxOnly>, <Fax/ Tel>, or <AnsMode>. (See Chapter 5, "Receiving Faxes.") If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.

If you set <MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will receive faxes automatically even when the receive mode is set to <Manual>. (See <4. MAN/AUTO SWITCH> of "Menu Descriptions," on p. 8-6.)

QIs the machine's memory full?

AWait for the machine to finish any fax or print jobs stored in the memory. Then ask the other party to resend the fax.

QDid an error occur during reception?

APrint an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-2.) You can also check the RX REPORT when it is printed automatically. (See "Adjusting the RX REPORT Setting," on p. 6-5.)

QIs the telephone line connected properly?

AMake sure all line connections are secure. (See "Connect telephone cable," in the Set-Up Sheet.)

The machine does not switch automatically between telephone and fax receptions.

QIs the machine set to switch automatically between telephone and fax receptions?

AFor the machine to switch automatically, the receive mode must be set to <AnsMode>. (See Chapter 5, "Receiving Faxes.")

Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.

QIs the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax?

ASome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax. In such cases, you will have to receive the fax manually. (See "Receiving Faxes Manually: Manual Mode," on p. 5-4.)

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Canon MF5750, MF5770 manual Receiving Problems

Contents

Facsimile Guide Manuals for the Machine Network Connectivity and Setup Instructions Copyright Trademarks Contents Machine Settings Chapter TroubleshootingChapter Receiving Faxes Reports and Lists Symbols Used in This Manual How to Use This ManualKeys Used in This Manual Messages Displayed in the LCD Customer Support IntroductionOperation Panel MF5770 MF5750 Standby Display Fax Mode Date & time Receive mode Registering Sender Information Registering Information in Your Machine Registering Your Fax/Telephone Number and Name Entering the Date and TimePress Menu Press or + to select Unit Name press OK Dialing Through a Switchboard Setting the Telephone Line Type If you selected Hooking Speed Dialing Methods Speed DialingRegistering One-Touch Speed Dialing Changing a Fax/Telephone Number You Registered Changing or Deleting an EntryChanging a Name You Registered Deleting an Entire Entry Registering Coded Speed Dialing Registering Group Dialing Adding a Fax/Telephone Number to the Group Deleting a Fax/Telephone Number from the GroupDeleting an Entire Group Touch List Printing Speed Dialing Lists Sending Faxes Adjust any necessary settings for your documentSending Methods Memory Sending Dial the recipients fax/telephone number Manual SendingPress Start Load the document in the ADF press FAX Adjusting the Exposure Scan Density Adjusting the Image Quality Fax ResolutionPress Exposure Press or + to adjust the density press OK Improving Faxed Images Dialing Methods When the Fax/Telephone Number Is Registered in the MachineRegular Dialing One-Touch Speed Dialing Group Dialing Coded Speed DialingDirectory Dialing Press Directory Redialing a Busy Number Customizing Automatic Redialing SettingsManual Redialing Automatic Redialing Enter the fax/telephone numbers you want to send to If you selected on Dialing an Overseas Number With Pauses Special Dialing Use the numeric keys to dial the international access code Switching Temporarily to Tone Dialing Tone dialing is canceled when you disconnect the call Receiving Faxes Automatically FaxOnly Mode Setting the Receive ModeSelect This Mode If Receiving Faxes When You Receive a Voice Call When You Receive a Fax Call Receiving When an Answering Machine Is Connected AnsMode Receiving Faxes Manually Manual Mode Canceling Receiving Receiving Faxes in the Memory When a Problem OccursPress Stop/Reset in the Fax mode Press to cancel receiving Summary of Reports and Lists Reports and ListsReport or List Description Details Printing the Activity Report Error correction mode transactionNumber of page being sent or received Transaction duration Adjusting the Activity Report Setting Adjusting the TX Report Setting Error TX Report OK Reception successful Adjusting the RX Report Setting Printing the User Data List LCD Messages Troubleshooting Troubleshooting Not Registered Error Codes Troubleshooting Sending Problems Faxing Problems Troubleshooting Troubleshooting Receiving Problems Troubleshooting Troubleshooting Telephone Problems If You Cannot Solve the Problem If a Power Cut Occurs Accessing the Machine Settings Machine SettingsMenu Descriptions Name Descriptions Machine Settings OFF TX Settings RX Settings RX to Memory Standard ADD. Registration Appendix SpecificationsFacsimile Dialing TelephoneNetworking Connection Numerics Index Manual Mode Appendix Memo 230V