Troubleshooting

Problem

Possible Cause

 

Try This

Error Regarding the

The Page Size

Press the RESUME/CANCEL button on the printer to clear the error. Then check

Width of Paper

setting does not

the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog

 

match the size of

box (Macintosh) in the printer driver and load paper that is the same size as the

 

the paper loaded in

setting and try printing again.

 

the printer

If this message appears even when the paper loaded in the printer is the same

 

 

as the setting, set the printer driver not to detect the width of the paper.

 

 

The settings here are also applied under Direct Printing from a digital camera.

 

 

 

Select the Detect paper width check box again once printing is

 

 

 

complete, and then click Send.

 

 

 

 

 

 

 

 

1.Open the printer properties dialog box.

2.Click the Maintenance tab and then Custom Settings.

In Windows XP and Windows 2000

When not logged on as a computer administrator or Administrators, you cannot open the Custom Settings dialog box.

For further information on how to log on as an administrator, refer to your Windows documentation.

3.Clear the Detect paper width check box, and then click Send. Click OK when the confirmation message appears.

1.Open the Canon IJ Printer Utility.

2.Select Custom Settings from the pop-up menu.

3.Clear the Detect paper width check box, and then click Send. Click OK when the confirmation message appears.

 

 

 

Other than Letter-

If other than Letter-sized paper is loaded, you cannot print these patterns. Press

 

 

 

sized paper is

the RESUME/CANCEL button on the printer to clear the error, and load Letter-

 

 

 

loaded when

sized plain paper in the Auto Sheet Feeder. Then try performing again.

 

 

 

printing the nozzle

 

 

 

 

check pattern or the

 

 

 

 

print head

 

 

 

 

alignment patterns

 

 

 

 

 

 

 

 

 

A paper size that

Click Delete Job in the dialog box that is displayed. Select Quality & Media from

 

 

 

cannot feed from

the pop-up menu in the Print dialog box and select Front Tray from Paper

“Error No.: 92”

the Auto Sheet

Source. Then load the paper in the Front Tray and try printing again.

 

 

 

Feeder is selected

 

 

 

 

in the printer driver

 

 

 

 

 

 

 

 

 

A paper size that

Click Delete Job in the dialog box that is displayed. Select Quality & Media from

 

 

 

cannot feed from

the pop-up menu in the Print dialog box and select Auto Sheet Feeder from

“Error No.: 93”

the Front Tray is

Paper Source. Then load the paper in the Auto Sheet Feeder and try printing

 

 

 

selected in the

again.

 

 

 

printer driver

 

 

 

 

 

 

 

 

 

Printer is not ready

Ensure that the POWER lamp lights green.

 

 

 

 

If the POWER lamp is off, turn the printer on.

“Error No.: 300”

 

 

The POWER lamp will flash green when the printer is initializing. Wait until the

 

 

 

 

 

 

 

 

POWER lamp stops flashing.

 

 

 

 

When the ALARM lamp is flashing orange, an error may have occurred in the

 

 

 

 

printer. For details on how to resolve the error, refer to “Handling Error

 

 

 

 

Messages” on page 73.

 

 

 

 

 

 

 

 

Printer is not

Ensure that the printer is securely connected to the computer.

 

 

 

properly connected

z If using a switching hub or other device, disconnect the printer

 

 

 

 

 

 

 

 

and reconnect it directly to the computer and try printing again.

 

 

 

 

If successful, the problem may have been with the device.

zThere could also be a problem with the cable(s). Replace the cable(s) and try printing again.

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