Troubleshooting
Problem | Possible Cause | Try This |
Printed Surface is | Media is curled |
Scratched/Back of |
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Paper is Smudged |
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If the paper is curled, it may become marked or not feed properly. Use paper after correcting paper curl as follows.
1.Place the paper on a flat surface with the print side*1 face up, then cover it with plain regular paper to avoid damaging the surface.
2.Roll up the paper in the opposite direction as shown in the figure below.
(1) | (2) |
*1
3.Check the printing paper if paper curl is corrected within approximately 2 to 5 mm / 0.08 to 0.2 inches*2.
It is recommended to print the
*1
*2
Troubleshooting Printer Hardware
Problem | Possible Cause | Try This |
Printer Does Not | Ink tank is empty | If the ink lamp is flashing fast, ink is empty. Replace the ink tank and close the Top |
Start or Printer |
| Cover. If printing is not finished yet, just press the RESUME/CANCEL button on the |
Stops During |
| printer to continue printing in the “no ink” state. Replace the ink tank as soon as |
Print Jobs |
| possible after printing finishes. |
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| Continuing to print in the “no ink” state may cause damage to the printer. See |
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| If multiple ink lamps are flashing, check how fast they flash. Fast |
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| flashing (at about one second interval) indicates the ink is empty. |
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| Slow flashing (at about three second interval) indicates ink is low. For |
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| details on different flashing speeds, see “Getting the Ink Level |
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| Ink tank is not | If an ink lamp is flashing even though ink remains in that ink tank, it is inserted in |
| installed in the | the wrong position. Make sure that the correct ink tank color is inserted in each |
| correct position | position. |
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