Troubleshooting

Problem

Possible Cause

 

 

 

 

Try This

Printer Does Not

There may be

Restart your computer. It may solve the problem.

Start or Printer

problems with your

Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in

Stops During

operating system

Windows or click the printer’s icon in the Dock in Macintosh for the deletion.

Print Jobs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.

Open the printer properties dialog box.

 

 

 

 

See “Opening the Printer Properties Dialog Box Directly from the Start Menu”

 

 

 

 

on page 33.

 

 

2.

Click the Maintenance tab and then View Printer Status.

 

 

3.

Click Display Print Queue.

 

 

4.

Select Cancel All Documents (or Purge Print Documents) in the Printer menu.

 

 

 

 

 

 

In Windows XP and Windows 2000

 

 

 

 

 

 

The print jobs may not be selected.

 

 

5.

When the confirmation message is displayed, click Yes.

 

 

 

 

The print job is deleted.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.Click the printer’s icon in the Dock and display the list of print jobs in progress. If you are using Mac OS X v.10.2.8, click on the printer icon in the Dock to start up the Print Center and double-click on the name of your printer in the Printer List to open a list of print jobs in progress.

 

 

2. Select an undesired document and click

.

 

 

The print job is deleted.

 

 

 

 

Cannot Print to

Incorrect page size

Ensure that the page size setting matches the size of the paper loaded in the

End of Job

is selected

printer:

 

zCheck the Paper Size setting from within your application to ensure that it matches the size of the paper loaded.

zCheck Paper Size on the Page Setup tab in the printer properties dialog box of the printer driver (Windows) or the Page Setup dialog box of the printer driver (Macintosh) to ensure that it matches the size of the paper loaded.

 

 

Check the size of the print data. For Windows XP and Windows 2000, if the size of

 

 

the data is too large, part of it may be lost. When the spool format is EMF, follow

The size of the print

the procedure below.

data is too large

1. Open the printer properties dialog box.

2.On the Page Setup tab, click Print Options.

3.Select the Reduce spool data size check box, and click OK.

When Reduce spool data size is set, the print quality may be degraded.

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