Troubleshooting
Handling Error Messages
When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The number of flashes (orange) indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.
Repeats
Note the number of flashes
Number of | Possible Cause | Try This | |
Flashes | |||
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Two flashes | No paper in the | Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button. | |
| Auto Sheet Feeder |
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Three flashes | Front Tray or Rear | If the Front Tray is closed, open it to resume printing. | |
| Support is closed/ | If the Rear Support is closed when printing from the Front Tray, open it and press | |
| Paper jam | the RESUME/CANCEL button on the printer. | |
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| If the error still remains when the Front Tray or the Rear Support is opened, paper | |
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| may be jammed. Remove the jammed paper, reload paper in the printer, then | |
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| press the RESUME/CANCEL button. | |
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Four flashes | The ink tank | Possible causes are as follows: | |
| installed may not | z The ink tank may not be installed properly (The lamp on the ink tank is off). | |
| be installed | Install the appropriate ink tank. | |
| properly/The ink | z The ink has run out (The lamp on the ink tank flashes). | |
| has run out | ||
| Replace the ink tank, and close the Top Cover. | ||
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| If printing is in progress and you want to continue printing, press the RESUME/ | |
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| CANCEL button with the ink tank installed. Then printing can continue under | |
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| the ink out condition. Replace the empty ink tank immediately after the | |
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| printing. The printer may be damaged if printing is continued under the ink out | |
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| condition. | |
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| If multiple ink lamps are flashing, check how fast they flash. Fast | |
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| flashing (at about one second interval) indicates the ink is empty. | |
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| Slow flashing (at about three second interval) indicates ink is low. For | |
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| details on different flashing speeds, see “Getting the Ink Level | |
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Five flashes | Print Head not | Install the Print Head. If the Print Head is already installed, remove the Print Head | |
| installed/Print | and reinstall it. | |
| Head not installed | If this error still remains, the Print Head may be damaged. Contact the Customer | |
| correctly/Defective | Care Center. | |
| Print Head |
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Six flashes | Inner Cover is open | Close the Inner Cover and press the RESUME/CANCEL button. | |
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| Do not open or close the Inner Cover during printing because this can damage the | |
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| printer. | |
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Seven flashes | The ink tank is not | Possible causes are as follows: | |
| installed in the | z Some ink tanks are not installed in place. | |
| appropriate | z More than one ink tanks of the same color are installed. | |
| position | ||
| Confirm that the ink tanks are installed in the appropriate positions. | ||
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