Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible Cause

 

 

 

 

 

Try This

 

 

 

 

 

Printer Does Not

Ink tank is not fully

When the ink lamp is unlit, press the

 

 

mark on the ink tank until it clicks into

 

Start or Printer

inserted

place. The ink lamp lights red when the ink tank is fully inserted.

 

Stops During

 

Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1.

 

Print Jobs

 

If any orange parts are left like in Figure 2, remove all of the orange parts.

 

 

 

 

(1) Correct

(2)

Incorrect

 

 

 

 

 

 

* An L-shaped notch

There remains the

 

 

 

 

 

 

appears on the ink

orange tape. Peel off

 

 

 

 

 

 

tank.

 

 

 

the tape completely

 

 

 

 

 

 

 

 

 

 

 

along the perforation.

 

 

 

*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Incorrect page size

Press the RESUME/CANCEL button on the printer to clear the error. Then check the

 

 

is selected

Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box

 

 

 

(Macintosh) in the printer driver and load paper that is the same size as the setting

 

 

 

and try printing again.

 

 

 

 

 

 

 

 

 

 

If printing does not start even when the paper loaded in the printer is the same as

 

 

 

the setting, set the printer driver not to detect the width of the paper.

 

 

 

See “Error Regarding the Width of Paper” on page 78.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Incorrect paper type

When using Fine Art Paper “Museum Etching”, Fine Art Paper Premium Matte, or

 

 

and page size

non-Canon genuine specialty paper, be sure to select the type of each media from

 

 

 

Media Type and a paper size which says “Art XX [Margin 35 mm]” from Page Size.

 

 

 

For more details on printer driver settings, refer to the appropriate section in

 

 

 

“Printing Media” in the User’s Guide.

 

 

 

 

 

 

 

Check the settings with the following procedure and then try printing again.

 

 

 

1. Ensure that a paper size which says “Art XX [Margin 35 mm]” is selected in the

 

 

 

application.

 

 

 

 

 

 

 

 

 

 

If the paper size you want to use is not displayed, open the File menu of the

 

 

 

application and select Print. Then ensure that the name of your printer is

 

 

 

selected.

 

 

 

 

 

 

 

 

 

 

2. Ensure that the paper selected for Media Type in the Main tab (Windows) or the

 

 

 

Print dialog box (Macintosh) in the printer driver matches the paper loaded in

 

 

 

the printer.

 

 

 

 

 

 

 

 

 

 

3. Ensure that the Page Size setting in the Page Setup tab (Windows) or the Page

 

 

 

Setup dialog box (Macintosh) in the printer driver is the same as the size set in

 

 

 

step 1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other than Letter-

Press the RESUME/CANCEL button on the printer to clear the error, and load Letter-

 

 

sized paper is

sized plain paper in the Auto Sheet Feeder. Then try performing again.

 

 

loaded when

 

If an error occurs while performing Automatic Print Head Alignment,

 

 

printing the nozzle

 

 

 

check pattern or the

 

there could be a different cause. For details, see “Eleven flashes” in

 

 

head alignment

 

“Handling Error Messages” on page 73.

 

 

 

 

 

 

patterns

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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