Troubleshooting
Paper Does Not Feed Properly
Problem | Possible Cause | Try This |
Paper Does Not | Inappropriatepaper | Check to see if the paper you are printing on is too thick, too heavy, or curled. |
Feed Properly | type is used | See “Print Media to Avoid” on page 4. |
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| Flatten paper when it is curled. |
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| Paper Feed Roller is | Follow the steps described below to clean the Paper Feed Rollers. |
| dirty | Cleaning the Paper Feed Rollers consumes them, so perform this procedure only |
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| when necessary. |
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| 1. Ensure that the printer is on and there is no paper loaded in the printer. |
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| 2. Hold down the RESUME/CANCEL button and release after the POWER lamp |
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| flashes green three times. |
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| The Paper Feed Rollers will rotate as they clean. |
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| 3. Repeat step 2 twice. |
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| 4. Load three or more sheets of |
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| Sheet Feeder. |
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| 5. Hold down the RESUME/CANCEL button and release after the POWER lamp |
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| flashes green three times. |
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| Paper is fed and output. |
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| 6. Repeat step 5 three times. |
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| If repeating this procedure three times or more does not solve the problem, |
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| contact the Customer Care Center. |
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| Paper is loaded | Always load paper in the portrait orientation in the Auto Sheet Feeder or Front Tray |
| incorrectly | regardless of the print direction selected in the printer driver. |
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| Ensure that paper is loaded correctly. When loading paper in the Auto Sheet |
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| Feeder, slide the Paper Guide against the paper stack. See “Loading Paper” on |
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| page 4. |
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| A large quantity of | Depending on the environment in which it is used (high temperature/high |
| plain paper is | humidity/low temperature/low humidity), some types of plain paper may not feed |
| loaded in the Auto | correctly. |
| Sheet Feeder | If this happens, reduce the number of pages loaded to about the half the |
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| recommended maximum (stack approx. 5 mm or 0.2 inches high). |
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| Heavy art paper is | If you are using art paper that is not produced by Canon, ensure that the paper is |
| loaded in the Auto | 200 gsm (53 lb) or less. |
| Sheet Feeder | Printing cannot be done from the Auto Sheet Feeder if the paper is too heavy. |
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| Check the paper’s package for information on its weight. If it is more than 200 gsm |
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| (53 lb), load it in the Front Tray. |
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