Troubleshooting

Cannot Install the Printer Driver or an Application Program

Problem

 

Possible Cause

 

 

Try This

Cannot Install the

Installation

Follow the Easy Setup Instructions packaged with your printer for proper printer

Printer Driver

procedure not

driver installation.

 

followed correctly

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the installer was forced to be terminated due to an error, Windows may be

 

 

 

 

unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.

 

 

 

 

Reinstall the printer driver. If this problem persists, refer to your Windows

 

 

 

 

documentation for more information.

 

 

 

 

 

 

Installation does

 

 

 

 

not start

 

 

 

 

If the printer driver installation did not start automatically when you inserted the

 

automatically when

 

the Setup CD-ROM

Setup CD-ROMinto the CD-ROM drive:

 

is inserted into the

1. Click Start and select My Computer.

 

drive

2. Double-click the CD-ROMicon.

 

 

 

 

 

 

 

 

For non-Windows XP, open the My Computer window, and then double-click the

 

 

 

 

CD-ROM icon.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Double-click the CD-ROMicon on your desktop to start installation.

 

 

 

 

If the CD-ROMicon is not displayed on the desktop, there is a problem with the CD-

 

 

 

 

ROM. Contact the Customer Care Center.

 

 

 

 

 

 

 

 

 

 

 

 

 

Reinstall the printer driver.

 

 

 

 

 

 

1. Click Cancel on the Printer Connection

 

Unable to proceed

 

 

 

 

 

screen.

 

beyond the Printer

 

 

2. Click Start Over on the Installation

 

Connection screen

 

 

 

 

 

Failure screen.

 

 

 

 

 

 

 

 

 

 

 

 

3. Click Back on the screen that appears

 

 

 

 

 

 

next.

 

 

 

 

 

 

4. Click Exit on the Welcome screen, then

 

 

 

 

 

 

remove the CD-ROM.

 

 

 

 

 

 

5. Turn the printer off.

 

 

 

 

 

 

6. Check the cable connection.

 

 

 

 

 

 

7. Restart the computer.

 

 

 

 

 

 

8. Make sure no other applications

 

 

 

 

 

 

(including anti-virus programs) are

 

 

 

 

 

 

running.

 

 

 

 

 

 

9. Carefully follow the procedures

 

 

 

 

 

 

described in the Easy Setup

 

 

 

 

 

 

Instructions and reinstall the driver.

 

 

 

Easy-PhotoPrint

After Easy-

If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although

Pro does not start

PhotoPrint Pro had

you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not

up or Easy-

been installed,

running and install Adobe Photoshop Plug-In as described below.

PhotoPrint Pro

Adobe Photoshop is

 

 

 

menu does not

installed

 

 

 

appear

 

 

 

1. Click Start, and select All Programs (or Programs), Canon Utilities, Easy-

 

 

 

 

PhotoPrint Pro and then Photoshop Plug-In Installer.

 

 

 

 

2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.Select Applications from the Go menu, and double-click the Canon Utilities folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon.

2.Follow the on-screen instructions to install Adobe Photoshop Plug-In.

In Macintosh

If you have never started up Adobe Photoshop before, Adobe

Photoshop Plug-In cannot be installed.

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