Troubleshooting
Problem | Possible Cause |
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| Try This |
Printed Ruled Lines | Print Head is | Align the Print Head. See “Aligning the Print Head” on page 58. | ||
are Displaced | misaligned |
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| Print Quality not set | Be sure to set the Print Quality setting to High in Windows, or Fine in | ||
| properly | Macintosh. | ||
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| 1. Open the printer properties dialog box. | ||
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| 2. On the Main tab, click High for the Print Quality setting. | ||
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| When you cannot choose the High setting or when the print quality does | ||
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| not improve, select Custom, click Set and then adjust the Quality bar for | ||
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| higher print quality. | ||
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1.Open the Print dialog box.
2.Select Quality & Media from the
3.Drag the Print Quality slide bar to Fine end.
Printed Paper Curls | Paper being used is | Use photo paper such as Canon's Photo Paper Pro to print photos or pictures | ||
or Ink Blots | too thin | in deep color that have high color saturation. | ||
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| Incorrect paper type |
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| On the Main tab of the printer driver, ensure that the Media Type selected | ||
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| matches the paper loaded. | ||
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| In the Print dialog box of the printer driver, select Quality & Media from the | ||
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| paper loaded. | ||
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Printed Surface is | Inappropriate paper | Check to see if the paper you are printing on is too thick or curled. | ||
Scratched/Back of | type is used | See “Print Media to Avoid” on page 4. | ||
Paper is Smudged |
| Note that smudging may occur at the top and bottom edges of the paper when | ||
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| using Borderless Printing. Ensure that the paper you are using is compatible | ||
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| with Borderless Printing. | ||
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| Paper feed roller is | Clean the paper feed roller. | ||
| dirty | |||
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| Inside of the printer is | If the inside of the printer is dirty, printed paper may be smudged. Periodically | ||
| dirty | clean the inside of the printer. | ||
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| See “Cleaning the Inside of the Printer” in the User’s Guide. |
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