Canon Pro9000 Paper Jams

Troubleshooting

Paper Jams

Problem Possible Cause Try This

Paper Jams	Paper jams in the
	Auto Sheet Feeder/
	Front Tray/Rear
	Support

Remove the paper according to the following procedure.

1.Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the back of the printer, whichever is easier.

Feeding from the Auto Sheet Feeder Feeding from the Front Tray

If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. After removing all paper, close the Top Cover, turn the printer off and turn it back on.

Be careful not to touch the components inside the printer at this time.

2.Reload the paper into the printer, and press the RESUME/CANCEL button on the printer.

•Set the Paper Guide correctly when printing from the Auto Sheet Feeder. The paper may not feed properly if the Paper Guide is not set correctly.

See step (3) in “Load the paper.” on page 6.

•If you have turned off the printer in step 1, you will need to try printing again, because this operation cancels any print jobs in progress.

When reloading the paper into the printer, refer to “Paper Does Not Feed Properly” on page 71 to confirm that you are using the correct paper and are loading it into the printer correctly.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center.

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