Troubleshooting

Camera Error Message

Possible Cause

Try This

No ink

Some ink tanks are not

Confirm that the ink tanks are installed in the appropriate

 

installed in place, or more

positions.

 

than one ink tanks of the

See “Replacing an Ink Tank” on page 36.

 

same color are installed

 

 

(Printer ALARM lamp flashes

 

 

orange seven times/ink lamp

 

 

flashes fast (at about one

 

 

second interval))

 

 

 

 

 

The ink tank may not be

Install the appropriate ink tank.

 

compatible with this printer

 

 

(Printer ALARM lamp flashes

 

 

orange fourteen times/ink

 

 

lamp is off)

 

 

 

 

Ink Error

An ink tank that was once

Replace the ink tank and close the Top Cover.

 

empty is installed

Printing with an ink tank that was once empty may damage the

 

 

printer.

 

 

If you want to continue printing in this condition, you need to

 

 

release the function for detecting the remaining ink level. Press

 

 

and hold the RESUME/CANCEL button for at least 5 seconds,

 

 

and then release it.

 

 

* With this operation, releasing the function for detecting the

 

 

remaining ink level is memorized. Please be advised that

 

 

Canon shall not be liable for any printer malfunction or

 

 

damage caused by refilled ink tanks.

 

 

 

Hardware Error

Ink tank errors have occurred

Replace the ink tank.

 

 

 

Printer error

An error requiring servicing

Disconnect the cable between the printer and the camera, turn

 

might have occurred (Printer

off the printer, and unplug the power cord of the printer from

 

POWER lamp flashes green

the power supply. After a while, plug the power cord of the

 

and ALARM lamp flashes

printer back in, turn on the printer, and then reconnect the

 

orange alternately)

camera to the printer.

 

 

If the same error occurs, contact the Customer Care Center.

 

 

 

*1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue.

*2 The ink absorber absorbs ink used during cleaning, for example. If this message appears, you will need to call for servicing to replace the absorber and to check the printer for proper operation.

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