Troubleshooting

Number of

Possible Cause

Try This

Flashes

 

 

Eleven flashes

Automatic print

When performing Automatic Print Head Alignment

 

head alignment

Possible causes are as follows:

 

failed/The Page

z Letter-sized paper is not loaded on the Auto Sheet Feeder.

 

Size setting does

 

Press the RESUME/CANCEL button on the printer to clear the error, then load

 

not match the size

 

two sheets of Letter-sized plain paper in the Auto Sheet Feeder.

 

of the paper loaded

 

Automatic print head alignment cannot be performed using paper from the

 

in the printer

 

Front Tray. For automatic print head alignment, always load paper in the Auto

 

 

 

 

Sheet Feeder.

 

 

z Print Head nozzles are clogged.

 

 

Press the RESUME/CANCEL button on the printer to clear the error, and then

 

 

print out the nozzle check pattern to examine the print head condition.

 

 

See “Printing the Nozzle Check Pattern” on page 46 for information on how to

 

 

print a nozzle check pattern.

 

 

z The Paper Output Slot has been exposed to a strong light source preventing

 

 

correct print head alignment.

 

 

Press the RESUME/CANCEL button to clear the error and move the printer to a

 

 

darker location.

 

 

After carrying out the above measures, if the problem continues after aligning the

 

 

Print Head again, press the RESUME/CANCEL button to clear the error, and then

 

 

perform manual print head alignment. For details on manual print head alignment,

 

 

refer to “Aligning the Print Head” in the User’s Guide.

 

 

When printing the nozzle check pattern or performing Manual Print Head

 

 

Alignment

 

 

Other than Letter-sized paper is loaded.

 

 

Press the RESUME/CANCEL button on the printer to clear the error, and load Letter-

 

 

sized plain paper in the Auto Sheet Feeder. Then try performing again.

 

 

When performing an ordinary print job

 

 

Press the RESUME/CANCEL button on the printer to clear the error. Then check the

 

 

Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box

 

 

(Macintosh) in the printer driver and load paper that is the same size as the setting

 

 

and try printing again.

 

 

If this error occurs even when the paper loaded in the printer is the same as the

 

 

setting, set the printer driver not to detect the width of the paper.

 

 

See “Error Regarding the Width of Paper” on page 78.

 

 

 

Twelve flashes

The paper is not

Press the RESUME/CANCEL button on the printer to clear the error, and then load

 

loaded correctly in

the paper correctly in the Front Tray according to the procedure described in

 

the Front Tray

“Loading Paper in the Front Tray” on page 10 and try printing again.

 

 

 

Thirteen Flashes

Ink level cannot be

The remaining ink level cannot be correctly detected.

 

detected

Replace the ink tank and close the Top Cover.

 

 

Printing with an ink tank that was once empty may damage the printer.

 

 

If you want to continue printing in this condition, you need to release the function

 

 

for detecting the remaining ink level. Press and hold the RESUME/CANCEL button

 

 

for at least 5 seconds, and then release it.

 

 

* With this operation, releasing the function for detecting the remaining ink level

 

 

is memorized. Please be advised that Canon shall not be liable for any printer

 

 

malfunction or damage caused by refilled ink tanks.

 

 

 

Fourteen flashes

The ink tank cannot

The ink tank may not be compatible with this printer (The lamp on the ink tank is

 

be recognized

off).

 

 

Install the appropriate ink tank.

 

 

See “Replacing an Ink Tank” on page 36.

 

 

 

Fifteen flashes

The ink tank cannot

Ink tank errors have occurred (The lamp on the ink tank is off).

 

be recognized

Replace the ink tank.

 

 

See “Replacing an Ink Tank” on page 36.

 

 

 

ALARM (orange) lamp is lit

The printer is not ready to feed paper from the Front Tray yet. Load the paper

correctly in the Front Tray according to the procedure described in “Loading Paper

 

 

 

 

in the Front Tray” on page 10 and press the RESUME/CANCEL button on the

 

 

printer.

 

 

 

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