Chapter 5 Troubleshooting the System Hardware

 

 

 

 

Symptoms and Solutions

 

Table 5-11

Hard Disk Drive Problems

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

Not all drives are recognized

1.

Remove the first drive not recognized and try the hard disk drive

by the hard disk drive

 

 

diagnostic test again.

diagnostic test (fixed disk

2.

 

If the remaining drives are recognized, the drive that you removed

test).

 

 

 

 

 

needs to be replaced.

 

 

 

 

 

 

 

 

System stops responding

1.

Remove the hard disk drive being tested when the device stopped

during hard disk drive

 

 

responding and try the diagnostic test again.

diagnostic test.

 

2. If the hard disk drive diagnostic test runs successfully, the drive

 

 

 

 

 

 

that you removed needs to be replaced.

 

 

 

 

 

Table 5-12

General Problems

 

 

 

 

 

 

Symptom

 

Cause and Action

 

 

 

Problems such as broken cover

Broken component. Call your service representative.

locks or indicator LEDs not

 

 

 

 

working.

 

 

 

 

 

 

 

 

 

Table 5-13

Intermittent Problems

 

 

 

 

Symptom

 

Cause and Action

 

 

 

 

 

A problem occurs only

1.

 

Verify the following items:

occasionally and is difficult to

 

 

a. All cables and cords are connected securely to the rear of the

detect.

 

 

 

 

 

 

device and attached hardware options.

 

 

 

 

 

 

 

 

b. When the device is powered on, air is flowing from the rear

 

 

 

 

of the device at the fan grille. If there is no airflow, the fan is

 

 

 

 

not working. This causes the device to overheat and shut

 

 

 

 

down.

 

 

 

 

c. Ensure that the SCSI bus and devices are configured correctly

 

 

 

 

and that the last external device in each SCSI chain is

 

 

 

 

terminated correctly.

 

 

2. Check the system error log.

 

 

 

 

 

 

 

 

Cisco Wide Area Application Engine 7326 Hardware Installation Guide

 

 

 

 

 

 

OL-6831-02

 

 

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Cisco Systems 7326 manual Hard Disk Drive Problems

7326 specifications

Cisco Systems 7326 is a powerful networking appliance designed to meet the demands of modern network environments. As part of Cisco's robust series of routers, the 7326 features a variety of capabilities that cater to both enterprises and service providers.

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