5-7
Cisco Wide Area Application Engine 7326 Hardware Installation Guide
OL-6831-02
Chapter5 Troubleshooting the System Hardware
Using the System Diagnostic Programs
If POST detects a problem, more than one beep sounds, and an error message
appears on your screen. See the “Beep Symptoms” section on page 5-28 and
“POST Error Codes” section on page 5-52 for more information.
Note If you have a power-up password or administrator password set, you must enter
the password and press Enter when prompted, before POST will continue.
Note A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the first
error message, the other error messages usually will not occur the next time that
you run the test.
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The system error log contains all messages
issued during POST and all system status messages from the service processor.
You can view the contents of the system error log from the diagnostic programs.
Diagnostic Programs and Error MessagesThe device diagnostic programs are stored in upgradable ROM on the system
board. These programs are the primary method of testing the major components
of your device.
Diagnostic error messages indicate that a problem exists; they are not intended to
be used to identify a failing part. Troubleshooting and servicing of complex
problems that are indicated by error messages should be performed by trained
service personnel.
Sometimes the first error to occur causes additional errors. In this case, the device
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed
test log and summary log when the diagnostic programs are run.
The error code format is as follows:
fff-ttt-iii-date-cc-text message