Basic Call Handling

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to...

Then...

 

 

 

For more information, see...

Answer with a headset

Press

, if unlit. Or, if

is lit,

Using a Handset, Headset,

 

press Answer or

(flashing).

and Speakerphone, page 1

Note The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

If you are using a wireless headset, refer to the wireless headset documentation.

Answer with the

Press

, Answer, or

(flashing).

Using a Handset, Headset,

speakerphone

Note The ringing line is selected

and Speakerphone, page 1

 

 

 

 

automatically. Contact your

 

 

 

system administrator for the

 

 

 

options to select the primary line

 

 

 

each time.

 

 

 

 

 

Switch from a connected call

Press Answer, or if the call is ringing

Using Hold and Resume,

to answer a new call

on a different line, press

(flashing).

page 7

 

 

 

 

Answer using call waiting

Press Answer.

 

Using Hold and Resume,

 

 

 

 

page 7

 

 

 

 

Send a call to a voice

Press iDivert.

 

Sending a Call to a Voice

message system

 

 

 

Message System, page 11

 

 

 

 

Auto-connect calls

Use AutoAnswer.

 

Using AutoAnswer with a

 

 

 

 

Headset or Speakerphone,

 

 

 

 

page 3

 

 

 

Retrieve a parked call on

Use Call Park, Directed Call Park, or

Storing and Retrieving

another phone

Assisted Directed Call Park.

Parked Calls, page 3

 

 

 

 

Use your phone to answer a

Use Call Pickup.

 

Picking Up a Redirected

call ringing elsewhere

 

 

 

Call on Your Phone, page 2

 

 

 

Answer a priority call

Hang up the current call and press

Prioritizing Critical Calls,

(SCCP phones only)

Answer.

 

page 11

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Systems 7942G manual Answering a Call