Using Mute, Switching Between Multiple Calls | Cisco Systems 7942G

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

•Your system administrator determines the duration between Hold Reversion alerts.

•When a call is chaperoned, the call chaperone cannot use Hold.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.

If you want to...	Then...

Toggle Microphone on	Press	.

Toggle Microphone off	Press	.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

	If you want to...	Then...

	Switch between	1.	Make sure the call that you want to switch to is highlighted.
	connected calls on one	2.	Press Resume.
	line	2.	Press Resume.
	line		Any active call is placed on hold and the selected call resumes.


	Switch between	Press		for the line that you are switching to.
	connected calls on	If a single call is holding on the line, the call automatically resumes. If
	different lines
	different lines	multiple calls are holding, highlight the appropriate call and press Resume.


	Switch from a	Press Answer, or if the call is ringing on a different line press			(flashing).
	connected call to	Any active call is placed on hold and the selected call resumes.
	answer a ringing call

8	OL-22333-01

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Cisco Systems 7942G manual Using Mute, Switching Between Multiple Calls

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Power OutageFinding Additional Information Accessibility Features Using External DevicesCisco Product Security Overview OL-22333-01 Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest Optional Adjusting the Footstand Optional Using a HeadsetRegistering with Taps Headset Support Audio Quality An Overview of Your Phone Understanding Buttons and Hardware Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Description For more information, see Understanding Lines and Calls Understanding Line and Call Icons Icon Line or Call State Description Understanding Phone Screen Features 5, and Viewing Multiple Calls, Understanding Feature Buttons and Menus Cleaning the Phone Screen Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding SIP and Sccp Understanding Energy Savings An Overview of Your Phone OL-22333-01 Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then See Using Cisco WebDialer Placing a Call-Additional OptionsTips Corporate Directory Personal Directory to Choose Personal Address Book Configuring Fast Dials on Using Your PersonalWeb, Address Book on Answering a Call Answer Calls Using a Single Phone Ending a CallSee Managing Business Tip Using Hold and Resume If you want to Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Settings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Using Do Not Disturb Press DND or Do Not Disturb Using Conference Features Making Conference CallsSee Viewing or Removing Conference Participants, Using Join Using cBarge See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Participant If you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines Using Barge Features Single-button and Multi-touch Barge Using BLF to Determine a Line State Press Private Making and Receiving Secure Calls VPN Configuration If you want to Then Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then Tips Using Cisco Extension Mobility EM ServiceChange Credentials Press ChangePIN Access Lists for Mobile Connect, See Answering a Call, See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, OL-22333-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using a Wireless HeadsetUsing Wideband with your Headset Choose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone OL-22333-01 Changing Phone Settings Customizing Rings and Message IndicatorsAccessing Your User Options Web Pages, User Preferences Rings Customizing the Phone Screen Options Web Pages,User Preferences Contrast User Preferences Background Images Changing Phone Settings OL-22333-01 Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls. Each stores Missed Calls, Placed Calls, or Received Calls Missed Calls , Placed Calls , or Received Calls State, Directory Dialing Missed Calls or Received CallsPress EditDial Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneCorporate Directory exact name can vary Using Call Logs and Directories Press Fast Dial Personal Directory Personal Fast Dials Using Call Logs and Directories OL-22333-01 Accessing Voice Messages Customizing Rings and Message Indicators, System, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using the Personal Directory on the WebUser Options Device Choose User Options Personal Address Book Click Service URL If you want to Then do this after you logChoose User Options Device Choose User Options Fast Dials Choose User Options Device Click Service URL Assign a line button for Fast Dial Setting Up Speed Dials on the Web Setting Up Phone Services on the WebSee Configuring Fast Dials on the Web, Click Speed Dials Click Phone Services Click Delete Selected Controlling User Settings on the Web ServicesFeature buttons Choose User Options User Settings Controlling Line Settings on the Web Click Line Settings Change or create a line Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Web Pages, Configuration Host Name Network Understanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using AutoAnswer with a See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call Handling Troubleshooting Your Phone General TroubleshootingSymptom Explanation CallBack fails Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to Then OL-22333-01 Cisco One-Year Limited Hardware Warranty Terms OL-22333-01 Index OL-22333-01 Page OL-22333-01 Page Taps