Cisco Systems 7942G Advanced Call Handling

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator may configure

for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing enables you to enter an index number, press a button, or select a phone screen item to

place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See

Accessing Your User Options Web Pages, page 1.

To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on

Your Phone, page 4.

Alternatively, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial

buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 5.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can

see if the speed-dial number is busy before dialing. See Using BLF to

Determine a Line State, page 7.

Use Abbreviated

Dial

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 5.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using

the Personal Directory on the Web, page 2.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on Your Phone, page 4.

Contents

Main Page Softkey Definitions Cisco Unified IP Phone Common Phone Tasks Common Phone Tasks Button Icons Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Accessibility Features Page Connecting Your Phone Removing the Hookswitch Clip (Required) Adjusting the Handset Rest (Optional) 1 2 3 Headset Support Audio Quality An Overview of Your Phone Understanding Buttons and Hardware Page Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7941G and 7941G-GE Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Item Description For more information, see... 7 8 9 Understanding Line and Call Icons Icon Line or Call State Description Understanding Phone Screen Features 1 2 3 4 5 6 7 Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP and SCCP Feature Softkey Line Button Label and Icon Understanding Energy Savings Page Page Basic Call Handling Placing a CallBasic Options Placing a CallAdditional Options Page Page Answering a Call If you want to... Then... For more information, see... Ending a Call If you want to... Then... For more information, see... Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Page Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Press HLog or Hunt Group. Your phone screen displays, Logged Press HLog or Hunt Group. When logged in, the Hunt Group button Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Privacy Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Page Page Tracing Suspicious Calls Prioritizing Critical Calls Press MCID or Malicious Call ID Page Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Page Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using a Wireless Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone Page Changing Phone Settings Customizing Rings and Message Indicators Customizing the Phone Screen Page Page Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Page Page Accessing Voice Messages Page Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web If you want to... Then do this... Using the Personal Directory on the Web Using Your Personal Address Book on the Web Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Setting Up Phone Services on the Web Page Controlling User Settings on the Web Controlling Line Settings on the Web Page Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Viewing Phone Administration Data Symptom Explanation Using the Quality Reporting Tool If you are asked to... Then... Page Page Page Index A B C D E F G H I K L M N O P Q R S T U V W